Chief Operating Officer-Modesto Medical Center

Kaiser Permanente - Modesto, CA

Full-time - Executive

Modesto, CA

Ambulatory Health Care Services

About the position

The Chief Operating Officer (COO) at Kaiser Permanente's Modesto Medical Center is responsible for overseeing the day-to-day operations of the hospital, ensuring the delivery of cost-effective and quality services. This role involves managing various departments, fostering collaboration among stakeholders, and implementing strategic initiatives to enhance operational and financial performance. The COO will lead a high-performing team, promote a culture of trust and communication, and ensure the integration of quality improvements into daily operations.

Responsibilities

• Manage the day-to-day operations of the hospital and assume responsibility for hospital administration in the absence of the SVP Area Manager.
• Provide leadership in building a high-performing team and organization that achieves both the mission and financial/operational objectives of KP.
• Provide strategic leadership to conceptualize, articulate, and implement a shared vision for the medical center and service area.
• Create a culture of trust among stakeholders and maintain open channels of communication.
• Develop and execute key strategies to differentiate KP from competitors in service and clinical excellence.
• Promote ongoing communication and information sharing among KP employees, physician leadership, and medical staff.
• Create a decisive, action-oriented culture that advances quality, service, and performance.
• Establish clear goals and objectives, ensuring timely follow-through and mentoring of direct reports.
• Achieve and exceed performance expectations throughout hospital operations.
• Support caregivers and enhance growth, communication, and job satisfaction.
• Manage operating and capital budgets, mitigating variances and making sound resource decisions.
• Support the operational implementation of new technology platforms and processes.
• Promote and operationalize the Labor-Management Partnership throughout the organization.
• Model and reinforce ethical behavior in accordance with Kaiser Permanente's Code of Conduct.

Requirements

• Five (5) years of hospital operations experience in healthcare leadership roles.
• Master's degree in Business Administration, Health Care Administration, or related field.
• Strong performance orientation with operational and strategic focus.
• Ability to establish clear expectations and continuously measure performance.
• Highly organized and self-directed approach to work.
• Demonstrated caring, respectful, and compassionate attitude towards all people.
• Proven ability to meet challenges and achieve solutions through collaboration.
• Strong communication and leadership skills, including presentation and motivational abilities.
• Commitment to quality and service in all aspects of work, striving for continuous improvement.
• Ability to develop a culture that values inclusivity, equity, and diversity.
• Demonstrated success in operations improvement efforts and cost management initiatives.
• Thorough understanding of the healthcare industry and physician relationships.