Chief Operating Officer, NA

About the position

Vantage Data Centers is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage powers, cools, protects, and connects the technology of the world’s well-known hyperscalers, cloud providers, and large enterprises. The Chief Operating Officer, NA will play a critical role in our organization, leading operational excellence and customer service across the North America data center fleet. This role will provide technical expertise and leadership to influence design, construction, and commissioning, and will be directly responsible for quality, reliability, and efficiency of the operating portfolio. They will be responsible for the NA operations budget and will implement strategies to optimize costs. They will establish vendor relationships and strategic partnerships to enhance operations. They will be highly customer-facing, experienced negotiating SLAs, and adept at driving strategic initiatives in conjunction with customers.

Responsibilities

• Responsible for the oversight of North American Data Center Operations.
• Establish, manage, and report on operations KPIs to executive leadership and the NA board of directors.
• Develop and implement strategies to enhance operational performance and reliability across all data center campuses.
• Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure.
• Oversee a diverse and skilled team, fostering a collaborative and high-performance culture.
• Manage the operations budget, identify and implement cost optimization programs and strategies.
• Lead nationwide data center operations of the 24x7 data center environment.
• Identify and implement critical metrics necessary to run and monitor the performance of overall operations.
• Develop and maintain elite customer service for all the company’s customers.
• Partner with the Reliability Engineering team to identify and remediate risks.
• Implement key initiatives and process improvements to drive desired outcomes across the organization.
• Organize administrative functions related to site operations.

Requirements

• Bachelor's degree or equivalent experience in Engineering, Computer Science, Business Administration, or a related field; advanced degree preferred.
• Minimum of 15 years of experience leading large (250+) technical teams in a facility/plant engineering and maintenance environment.
• Minimum of 10 years of direct managerial experience with strong interpersonal skills.
• Proven track record of leading large-scale, multi-site operations in a fast-paced, high-growth environment.
• Strong understanding of data center infrastructure, reliability engineering, security, and customer experience management.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Exceptional verbal and written communication and interpersonal skills.

Nice-to-haves

• Experience in delivering large initiatives through cross-functional collaboration.
• Proficiency in MS Office, Outlook, Word, Excel, and building automation systems.

Benefits

• Medical, dental, and vision coverage.
• Life and AD&D insurance.
• Short and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program that includes company match.
• Above market total compensation package.