Chief Operating Officer (Nonprofit)

$145,000 - $155,000/Yr

Girl Scouts of Western Ohio - Cincinnati, OH

Full-time - Executive

Cincinnati, OH

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Chief Operating Officer (COO) reports to and serves as the right-hand to the CEO and as a member of the executive team. The COO provides strategy development and implementation across the Council and operational oversight for assigned key business areas and departments - Membership, Customer Care, Program, and Data & Evaluation. The COO is responsible for developing, implementing, and managing budgets and forecasts, operational metrics, and key performance indicators that both drive and streamline operations and increase efficiency and effectiveness of council-wide services. The COO's highest priority is to establish the strategy and oversee the day-to-day operational functions of the organization, leveraging GSUSA and council resources that position the organization for sustainable operations and growth while identifying operational efficiencies. The COO is expected to build, motivate, and lead high performing teams who are member, volunteer and data focused and consistently deliver on the Girl Scout Leadership Experience as a passionate leader, aligned to the Girl Scouts mission and the girl experience. We intend for the COO to join us no later than early March 2025 in order to onboard and train with our current Chief Operating Officer. This transitional period will better enable the selected candidate to better learn GSWO operations and provide a smooth transition for the organization.

Responsibilities

• Provide leadership, direction, mentoring/coaching, and support to the leaders who manage the organization's core mission delivery departments.
• Provide guidance in the development of departmental goals, objectives, principles, standard operating procedures, and performance expectations that are consistent with overall organizational strategies, goals, annual operating plans, and Girl Scout movement priorities.
• Review weekly and monthly dashboards of operating and financial results with department leaders and teams to identify and resolve variances that may require changes to operations, staffing, business processes or financial plans.
• Responsible for outcomes measurement and analysis for mission delivery programs.
• Ensure the mission delivery departments have adequate financial, technological, business processes and human resources to achieve their goals and objectives.
• As part of the Executive Team, lead and contribute to the development and implementation of overall organizational strategies and tactics that form the basis of the Council's Strategic Plan.
• Collaborate with the CFO to enable Product Program and Retail functions, risk management and for strategic property development in support of program and member experiences.
• Collaborate with the CDMO for internal communication strategies with membership and successful completion of grant-funded programs and fundraising campaigns.
• Collaborate with the Senior Leadership Team to enable collaboration across Council departments in support of staff culture and high-performing teams, risk management, data and technology operations, and continuous quality improvement efforts.
• Collaborate with GSUSA and other councils to leverage resources, improve operations locally, regionally and nationally, and to collaborate for membership and program expansion.
• Establish and delegate responsibilities, authority, and decision-making appropriately.
• Support the Council's board of directors through strategic planning, operational impact, mission expansion, operating policies and the board's connection to membership.

Requirements

• A minimum of 12 years of progressive management-level experience is required.
• Demonstrated leadership skills and management competencies spanning a broad range of executive and managerial areas.
• Proven success in dealing with diverse constituent groups and multiple competing business priorities in a fast-paced environment.
• Financial management experience in either for-profit or not-for-profit business with direct P&L responsibility and accountability.
• Previous experience successfully managing multiple business units and developing and managing cross functional teams.
• Demonstrated success in streamlining operations and organizational processes to drive efficiency and cost savings.
• Previous experience managing teams through periods of organizational change, including technology implementation, departmental restructuring, or other large scale organizational change.
• Proven track record of building, leading, motivating and inspiring high performing teams who achieve ambitious business or organizational goals.
• Ability to balance day-to-day operational issues and needs with long-range strategic planning and thinking.
• Creativity and resourcefulness demonstrated by the ability to conceptualize and implement new policies, programs and procedures.

Nice-to-haves

• Commitment to making a difference in girls' lives as expressed in the Ends statements; mission and goals for girls.
• Must uphold and support Girl Scouts of Western Ohio's commitment to diversity, equity, inclusion and belonging.

Benefits

• Compensation range of $145,000K to $155,000K plus a generous benefits package.
• Ability to build your skills and grow your career.
• Flexibility for work/life balance.
• Opportunity for hybrid teleworking.
• Medical, dental, vision, accident, life insurance, and more!
• 401K- 100% company match up to 5% salary.
• Annual paid Winter Break from December 25th - January 1st.
• 17 days of Vacation Paid Time Off.
• 6 days of Sick Paid Time Off.
• A high-achieving and fun team with a casual dress code.