Chief Operating Officer - QCMS

Big Leap Brands - Atlanta, GA

Full-time - Senior

Atlanta, GA

About the position

As the COO, you will be a key executive leader responsible for shaping the company's operational landscape. This role requires a visionary leader with a proven track record in building successful strategies, implementing robust infrastructures, and overseeing day-to-day operations in a high-growth company.

Responsibilities

• Collaborate with the executive team to formulate and execute a comprehensive operational strategy aligned with the company's franchised restaurant expansion goals.
• Lead the development and implementation of infrastructure, processes, and systems necessary for efficient and scalable operations.
• Oversee the establishment and ongoing management of franchised restaurant operations, ensuring consistency, compliance, and excellence across all locations.
• Continuously evaluate and optimize operational processes to enhance efficiency, reduce costs, and improve overall performance.
• Build and lead a high-performing operations team, providing guidance, mentorship, and fostering a culture of collaboration and accountability.
• Work closely with finance and other stakeholders to manage budgets, control costs, and ensure financial success in line with private equity expectations.
• Develop and implement key performance indicators (KPIs) to measure and report on operational performance, providing insights for continuous improvement.
• Ensure that all operations adhere to industry regulations, quality standards, and the brand's operational guidelines.
• Identify potential risks and develop mitigation strategies to safeguard the company's operational interests.

Requirements

• Proven experience as a COO or in a senior operations leadership role, preferably in the restaurant industry.
• Demonstrated success in building and scaling operational strategies and infrastructures.
• Strong leadership and team-building skills with the ability to inspire and motivate teams.
• Financial acumen and experience working in a private equity-backed environment.
• Excellent communication and interpersonal abilities.
• Bachelor's degree in Business, Operations Management, or a related field; MBA is a plus.