Chief Operating Officer

Brown & Brown - Manasquan, NJ

Full-time - Executive

Manasquan, NJ

Insurance Carriers and Related Activities

About the position

The Chief Operating Officer (COO) will serve as a strategic partner to the CEO, focusing on implementing operational strategies and managing the company's operations to achieve both short- and long-term goals. This role involves overseeing all operational units, collaborating with company leaders, and executing high-impact initiatives to drive corporate objectives and growth.

Responsibilities

• Partner with leaders across the organization to evaluate and implement operational efficiencies and alignment across systems, teams, and resources.
• Identify and employ tools and technology that will positively increase efficiency, quality, and consistency.
• Lead business initiatives tied to the client servicing teams, providing management and direction to assigned teams.
• Identify and provide solutions associated with department design, development, deployment, and maintenance of workflow templates for products and processes.
• Ensure corporate requirements related to internal audit are tracked and met by processes put in place.
• Enhance alignment, consistent and appropriate communication while helping create synergies with strategic partners and B&B companies.
• Work across the business to ensure we maintain our technology development roadmap as it relates to business growth and operational efficiency.
• Drive the purpose and facilitate productive Executive Leadership dialogue through productive meetings.
• Provide oversight and translation for all department business objectives, acting as a soundboard and providing guidance to leaders.
• Ensure consistency in our approach and alignment to company objectives.
• Provide oversight of strategic planning yearly timeline including facilitation of strategic meetings quarterly and annually to remain aligned with the organization's goals.
• Manage and maintain our Corporate SWOT Analysis.
• Work with the leadership team to develop strategies to address opportunities and weaknesses, build defenses to outside threats, and maintain our positions of strength.
• Manage, mentor, develop, and grow the Operations teammates within the organization.
• Ensure bandwidth and capacity of workload is managed appropriately and create a scalability model to follow.

Requirements

• Bachelor's Degree in a related field.
• 15+ years of operations leadership experience preferred, with prior experience in a COO role preferred.
• Expertise in the employee benefits business, with experience leading operations teams in a Benefits business.
• Significant experience leading teams, motivating and coaching high-performing teams.
• Strong proficiency with MS Office Suite and related business tools.
• Strong attention to detail with highly developed organizational skills.
• Strong analytical skills.
• Excellent facilitation and communication skills; ability to synthesize data and shape outcomes.

Benefits

• Competitive salary range of $250,000 - $350,000 annually.
• Commitment to diversity and inclusion in the workplace.