Chief Operating Officer

Lodging Dynamics Hospitality Group - Provo, UT

Full-time - Executive

Provo, UT

Accommodation

About the position

The Chief Operating Officer (COO) at Lodging Dynamics is a pivotal role responsible for overseeing the daily operations of the company, which is recognized as a leading operator of premium-brand hotels. The COO will work closely with the CEO and other executive team members to set and drive the company's strategic direction, operational performance, and financial outcomes. This position requires a dynamic leader with a strong background in operational management, strategic planning, and organizational development, as well as a history of successfully leading executives and corporate support teams to achieve successful outcomes. In this role, the COO will collaborate with the CEO to establish and implement the organizational vision and operations strategy, ensuring that the company meets its goals and objectives. The COO will act as a trusted advisor to the President & CEO and senior leadership team, providing insights and recommendations related to operations. The position involves translating strategic goals into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning. The COO will also be responsible for measuring the efficiency of the organization's operational processes and identifying areas for improvement. This includes designing and implementing business strategies, plans, and procedures that align with the company's long-term and short-term objectives. The COO will oversee daily operations, ensuring compliance with national and local business regulations, and optimizing the company's operating capabilities to maximize customer satisfaction. Additionally, the COO will analyze internal operations, manage capital investments, and ensure that the company achieves its financial targets while fostering a positive work environment and developing top talent.

Responsibilities

• Collaborates with the CEO in setting and driving organizational vision and operations strategy.
• Acts as a trusted advisor to the President & CEO and senior leadership team.
• Translates strategy into actionable steps for growth and implements organization-wide goal setting.
• Measures efficiency of operational processes and takes steps for improvement.
• Designs, plans, and implements business strategies, plans, and procedures.
• Oversees company operations and team productivity, building an inclusive culture.
• Ensures compliance with national and local business regulations.
• Oversees daily operations and work of executives.
• Optimizes the company's operating capabilities and manages marketing initiatives.
• Analyzes internal operations and identifies areas for process enhancement.
• Implements business strategies that align with short- and long-term objectives.
• Oversees Operations and Finance/Accounting and partners with the CEO in sales management.
• Empowers the Operations and Finance/Accounting teams with leadership and resources.
• Manages capital investments and expenses to achieve investor targets.
• Develops operational policies, systems, and procedures for efficiency.
• Identifies opportunities for operational improvement and growth.
• Oversees the company's financial performance, including budgeting and forecasting.
• Fosters a positive work environment and develops strategies to attract top talent.
• Establishes key performance indicators (KPIs) to monitor operational performance.
• Regularly reviews performance data and makes data-driven decisions.
• Identifies and mitigates operational risks to ensure business continuity.
• Develops and implements contingency plans for potential disruptions.
• Builds and maintains strong relationships with key stakeholders.
• Represents the company at industry events and conferences.

Requirements

• Bachelor's degree from an accredited university or equivalent in a related field.
• A minimum of ten (10) years of experience in an executive leadership role in the hotel/hospitality field.
• A minimum of ten (10) years of experience in hospitality operations management.
• A minimum of five (5) years of senior operations leadership experience in full-service hotel or luxury brands.
• Proven success as a regional or area market leader with multi-property, multi-brand experience.

Nice-to-haves

• Experience in openings, transitions, and acquisitions.
• Strong financial acumen and budgeting skills.
• Proficient in Google Docs, Microsoft Office Suite, M3, Delphi FDC, and ProfitSword.

Benefits

• Full benefits including medical, dental, vision, and life insurance.
• Paid time off (PTO).
• Matching 401k plan.
• Annual bonus eligibility up to 25%.