Chief Operating Officer

$175,000 - $195,000/Yr

State of Maryland - Baltimore, MD

Full-time - Executive

Baltimore, MD

Executive, Legislative, and Other General Government Support

About the position

The Chief Operating Officer (COO) of the Maryland Department of General Services (DGS) is a key executive leadership role responsible for driving operational excellence across all divisions and functions within the agency. The COO will ensure that operations align with strategic goals, enhancing service delivery and supporting the agency's mission to provide essential services to State agencies and citizens of Maryland. This position requires collaboration with senior leaders to develop and implement strategies that optimize performance and ensure accountability.

Responsibilities

• Partner with the Secretary, Deputy Secretary, and executive leadership team to develop and execute the agency's long-term strategic plan.
• Translate strategic objectives into actionable operational plans, ensuring alignment with the agency's mission and goals.
• Lead the implementation of initiatives that drive operational improvements, cost efficiencies, and enhanced service delivery.
• Establish performance metrics and evaluation systems to assess the impact and effectiveness of programs and operations.
• Oversee the day-to-day operations of the agency, ensuring compliance with State regulations.
• Promote a culture of continuous improvement across the organization, encouraging innovation and best practices.
• Develop and implement operational strategies in alignment with the organization's mission, vision, and goals.
• Lead the development and implementation of performance management systems that monitor and evaluate the effectiveness of operations.
• Work closely with the Chief Financial Officer to oversee the agency's budget and financial performance.

Requirements

• Bachelor's degree in Business Administration, Public Administration, or a related field; Master's degree preferred.
• At least 10 years of experience in a senior or executive operational leadership role, preferably within the public sector or a large, complex organization.
• Proven track record of managing large-scale operations, leading cross-functional teams, and driving organizational change.
• Strong understanding of government operations, financial management, risk management, and compliance.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Exceptional written/verbal communication and interpersonal skills.

Benefits

• Tuition reimbursement for those who qualify
• Free mass transit in Baltimore & Annapolis
• Generous paid leave that increases with years of service
• Paid holidays
• Health coverage with low out-of-pocket costs
• Employee & employer contributory pension plan