CHIEF OPERATING OFFICER

The Crossroads Center - North Bend, WA

Full-time - Executive

North Bend, WA

Social Assistance

About the position

The CrossroadsCenter is actively seeking a dynamic Chief Operating Officer (COO) who will provide visionary leadership to our organization. In this pivotal role, the COO will implement operational, managerial, and administrative procedures, establish reporting structures, and enhance operational controls to drive results, stimulate growth, and boost overall efficiency. The COO will manage staff and provide leadership aligned with the agency's business plan and strategic vision. This position requires close collaboration with the CEO, CFO, and executive team to drive operational and financial results. The COO will also develop and implement effective growth strategies, measurement tools, and operational processes, ensuring that the agency adheres to its policies and guidelines while fostering a positive work environment. In addition to managing day-to-day operations, the COO will serve as Compliance Officer, ensuring adherence to internal and external protocols and licensing requirements. This role is crucial for providing accurate reports on agency operations and collaborating on budgeting and resource allocation. The ideal candidate will have a strong focus on budgeting, financial management, and corporate finance principles, along with outstanding organizational, communication, and public speaking skills. The COO will also be responsible for encouraging excellence within the team and ensuring that the agency meets its strategic goals.

Responsibilities

• Manage staff and provide leadership aligned with the agency's business plan and strategic vision.
• Work closely with the CEO, CFO, and executive team to drive operational and financial results.
• Collaborate with the CFO to achieve favorable financial outcomes and set growth-oriented goals.
• Develop and implement effective growth strategies, measurement tools, and operational processes.
• Provide accurate reports on agency operations, and collaborate on budgeting and resource allocation.
• Encourage excellence and foster a positive work environment, ensuring adherence to agency policies and guidelines.
• Serve as Compliance Officer, ensuring adherence to internal and external protocols and licensing requirements.

Requirements

• Bachelor's degree in business or related field; MBA preferred.
• 5+ years of executive-level operational experience required.
• Experience in Community Behavioral Health preferred; Clinical Licensure (LISW or LPCC) is a MUST.
• Strong focus on budgeting, financial management, and corporate finance principles.
• Outstanding organizational, communication, and public speaking skills.
• Ability to perform various physical tasks and use office equipment.

Benefits

• Inclusive health, dental, and vision insurance plans for you and your family.
• Competitive salary package.
• Paid Time Off for a healthy work-life balance.
• Company-paid Basic Life Insurance and Long-Term Disability, with a Voluntary Short-Term Disability option.
• 403(b) retirement savings plan.
• Ongoing training and development opportunities.
• Access to confidential counseling, legal advice, and more through the Employee Assistance Program (EAP).
• Student Loan Forgiveness Program.