Chief Operating Officer

Unclassified - Nashville, TN

Full-time - Executive

Nashville, TN

About the position

Our COO is faith and values based first, with a steady blend of dynamic energy, strategic leadership, hands-on grit, customer & employee relations, and a mastery of all things operational. The COO is responsible for developing and implementing successful strategies to lead and manage the overall day-to-day operations with a specific focus on finance, processes, marketing, employee, and customer needs throughout all activities. This position requires a commitment to promoting a Christ-centered culture throughout the organization and working directly with the CEO on vision, strategy, and measurable short and long-term goals to enforce and implement throughout the organization. The COO will provide day-to-day leadership and management guided by our Purpose, Vision, and Values. This role involves inspiring, developing, and leading direct reports, contractors, and volunteers to meet the overall goals and objectives while ensuring adoption throughout all levels of the organization. The COO will set and guide strategy to generate, achieve, and surpass financial goals, planning and executing against all fundraising goals including networking, events, and directly procuring a year-over-year increase of 10% minimum. Additionally, the COO will develop and implement plans for the operational infrastructure of people, systems, and processes with a healthy appreciation of risk and reward. Continual measurement of the effectiveness of all operational processes internally and externally through KPIs is essential, with timely, accurate, and detailed reports provided to leadership on all KPIs, along with recommendations and plans for growth, improvement, and areas of concern. The COO will act as an escalation point for all client-care needs, including the ability to manage emotional and challenging situations, and will have oversight over all operational departments including finance, marketing, administration, and events, ensuring all departments are in line with budgets, goals, and success measures. Tracking industry trends and competitors to bring recommendations for incorporation, adjustment, and implementation of practices and policies and strategy as needed is also a key responsibility.

Responsibilities

• Promote a Christ-centered culture throughout the organization
• Work directly with CEO on vision, strategy, and measurable short and long-term goals to enforce and implement throughout the organization
• Provide day-to-day leadership and management guided by our Purpose, Vision and Values
• Inspire, develop, and lead direct reports, contractors, and volunteers to meet the overall goals and objectives while ensuring adoption throughout all levels of the organization
• Set and guide strategy to generate, achieve, and surpass financial goals
• Plan and execute against all fundraising goals including networking, events, and directly procuring year over year increase of 10% minimum
• Develop and implement plans for the operational infrastructure of people, systems, processes with a healthy appreciation of risk and reward
• Continually measure effectiveness of all operational processes internally and externally through KPIs, adjusting and correcting proactively to avoid missing goals
• Provide timely, accurate, and detailed reports to leadership on all KPIs, providing recommendations and plans for growth, improvement, and areas of concern
• Act as an escalation point for all client-care needs including the ability to manage emotional and challenging situations
• Oversight over all operational departments including finance, marketing, administration, and events, ensuring all departments are in line with budgets, goals, and success measures
• Continually track industry trends and competitors bringing recommendations to incorporate, adjust, and implement practices and policies and strategy as needed

Requirements

• BA or BS; MBA preferred, with 5+ years of executive-level experience in managing Christ-centered, racially, culturally, and socioeconomically diverse environments
• Leadership over multiple facilities and platforms across multiple states
• Leadership experience with a $2M+ nonprofit documented and sustained periods of measurable revenue and employee growth
• Customer-focused both internal and external, able to respond promptly to difficult situations, maintaining trust, credibility, and respect with all parties
• Financially disciplined, investing resources necessary for ROI
• Vendor, donor, and partner relationship building and maintaining

Benefits

• Comprehensive benefits plan
• Base salary and target incentives