Chief Operating Officer

$200,000 - $250,000/Yr

Home Life Services - New York, NY

Full-time - Senior

New York, NY

501-1,000 employees

Social Assistance

About the position

Home/Life Services, Inc. is seeking a dynamic Chief Operating Officer (COO) to oversee the efficient operation of its shelter programs and services. The COO will report directly to the CEO and will play a pivotal role in driving strategic initiatives, managing daily operations, and leading a diverse team to fulfill the organization's mission of providing transitional housing and support services. This position is critical for the sustained development and expansion of services, ensuring high standards of service delivery and compliance with regulatory requirements.

Responsibilities

• Oversee the day-to-day operations of all shelter facilities, ensuring high standards of service delivery and compliance with regulatory requirements.
• Lead, mentor, and develop a high-performing team of directors and managers across various departments including shelter operations, shelter compliance, information technology, and human resources.
• Foster a culture of collaboration, accountability, and continuous improvement throughout the organization.
• Collaborate with the CEO and executive team to develop and implement strategic plans that align with the organization's mission and long-term goals.
• Drive the expansion and improvement of shelter services, ensuring scalability and sustainability.
• Identify and mitigate risks, ensuring the organization is well-prepared for future challenges and opportunities.
• Implement best practices in operational management, optimizing resource allocation, and streamlining processes to enhance service delivery.
• Ensure all shelters maintain a safe, welcoming, and supportive environment for clients and staff.
• In close collaboration with the CFO and Finance Team, oversee budget management and financial reporting, and ensure alignment with organizational goals and funder expectations.
• Build and maintain strong relationships with key stakeholders including government agencies, vendors, community partners, and donors.

Requirements

• Bachelor's degree in public administration, social work, business administration, or a related field; advanced degree preferred.
• Minimum of 10 years of progressive leadership experience in a large, complex organization, with at least 5 years in a senior management role.
• Experience in the nonprofit sector, particularly in organizations focused on homelessness, housing, or human services is highly desirable.
• Experience engaging with the NYC government agencies at an administrative level, and/or experience managing government contracts, is preferred.
• Proven ability to lead large teams and manage multi-site operations.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Strategic thinker with a record of accomplishment of developing and executing successful operational strategies.
• Strong financial acumen, with experience in budgeting, financial reporting, and resource management.

Benefits

• Competitive salary range $200,000 to $250,000, commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance, retirement plan, and paid time off.
• Opportunity to make a significant impact in the lives of individuals and families experiencing homelessness.