CHIEF OPERATING OFFICER

The Crossroads Center - Goshen, IN

Full-time - Executive

Goshen, IN

Social Assistance

About the position

The Crossroads Center is seeking a Chief Operating Officer (COO) who will offer leadership and strategic vision to our organization. The COO will implement operational, managerial, and administrative procedures, establish reporting structures, and enhance operational controls within the agency. This crucial leadership position is designed to drive results, stimulate growth, and boost the overall efficiency of the corporation. The COO will manage staff and provide leadership aligning with the agency's business plan and overall strategic vision. This role is pivotal in growing and developing an industry-leading organization for the community we serve as a member of the Executive Leadership Team. In this position, the COO will drive operational and financial results, working closely with the Chief Executive Officer (CEO), Chief Financial Officer (CFO), and other key executive team members. The COO will collaborate with the CFO to achieve favorable financial outcomes and set challenging and realistic goals for growth, performance, and profitability. The role involves leading the development, communication, and implementation of effective growth strategies and processes, as well as developing effective measurement tools to assess the efficiency and effectiveness of internal and external processes. The COO will provide accurate and timely reports on the operational condition of the agency and work with direct reports on budgeting, forecasting, and resource allocation. Additionally, the COO will collaborate with direct reports to create, implement, and rollout plans for operational processes, internal infrastructures, reporting systems, and agency policies designed to foster growth, profitability, and efficiency. The role requires motivating and encouraging team members at all levels to excel in their roles while fostering a growth-oriented, positive, and encouraging environment. The COO will also support organizational efforts to raise capital, communicate The Crossroads Center brand, and effectively present information to interested parties. Furthermore, the COO will support organization efforts to offer training programs for new and continuing in-service education for clinical personnel, assess competencies of licensed staff, and ensure compliance with state, federal, and local licensing requirements.

Responsibilities

• Manage staff and provide leadership aligning with the agency's business plan and overall strategic vision.
• Participate in growing and developing an industry-leading organization for the community we serve as a member of the Executive Leadership Team.
• Drive operational and financial results, working closely with the Chief Executive Officer (CEO), Chief Financial Officer (CFO), and other key executive team members.
• Collaborate with the CFO to achieve favorable financial outcomes.
• Set challenging and realistic goals for growth, performance, and profitability.
• Lead the development, communication, and implementation of effective growth strategies and processes.
• Develop effective measurement tools to assess the efficiency and effectiveness of internal and external processes.
• Provide accurate and timely reports on the operational condition of the agency.
• Work with direct reports on budgeting, forecasting, and resource allocation.
• Collaborate with direct reports to create, implement, and rollout plans for operational processes, internal infrastructures, reporting systems, and agency policies designed to foster growth, profitability, and efficiency.
• Motivate and encourage team members at all levels to excel in their roles.
• Foster a growth-oriented, positive, and encouraging environment while ensuring team members and management adhere to agency policies, procedures, and guidelines.
• Support organizational efforts to raise capital, communicate The Crossroads Center brand, and effectively present information to interested parties.
• Support organization efforts to offer training programs for new and continuing in-service education for clinical personnel.
• Assess competencies of licensed staff and develop, update, and review clinical protocols and procedures related to patient care, ensuring consistent implementation across The Crossroads Center.
• Ensure continued adherence to internal and external protocols, policies, and procedures.
• Ensure medical areas at The Crossroads Center comply with state, federal, and local licensing requirements.
• Serve as the Compliance Officer and work closely with Human Resources to address any compliance issues when they arise.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in business or a related field; MBA preferred.
• 5+ years of executive-level operational experience REQUIRED.
• Experience in Community Behavioral Health a plus.
• Clinical Licensure a MUST: LISW or LPCC.
• A strong focus on budgeting and financial management.
• Strong understanding of corporate finance and performance management principles.
• Outstanding organizational and leadership skills.
• Excellent communication and public speaking skills.

Benefits

• Inclusive health, dental, and vision insurance plans for you and your family.
• Competitive salary.
• Paid Time Off for a healthy work-life balance.
• Company-paid Basic Life Insurance and Long-Term Disability, along with a Voluntary Short-Term Disability option.
• 403(b)-retirement savings plan.
• Ongoing training and development opportunities.
• Access to confidential counseling, legal advice, and more through the Employee Assistance Program (EAP).
• Student Loan Forgiveness Program.