Chief Operating Officer

Outer Cape- Harwich Port Health Center - Harwich, MA

Full-time - Executive

Harwich, MA

About the position

The Chief Operating Officer (COO) at Outer Cape Health Services is a pivotal leadership role responsible for overseeing the daily operations, programs, and services of the organization. This position demands a blend of strategic planning, sound leadership, and excellent management skills to ensure the delivery of comprehensive and high-quality primary care and related clinical services. The COO will work closely with the Chief Executive Officer (CEO) and the executive team to align the organization's operations with its mission and vision while ensuring compliance with all federal regulations and requirements. This role is crucial in advancing the organization's goals while maintaining financial sustainability and operational efficiency. In this capacity, the COO will provide sound leadership to the health center's staff, fostering a culture of belonging, psychological safety, teamwork, respect, and collaboration. The responsibilities include recruiting, hiring, training, and evaluating staff members to ensure appropriate staffing levels that meet patient demand. The COO will also collaborate with the Human Resources team to address employee relations and performance-related issues, thereby fostering a positive work environment that promotes employee engagement and satisfaction. Strategic planning is another key aspect of this role. The COO will collaborate with the CEO and executive team to implement the organization's strategic plan and goals, overseeing and monitoring the health center's site operations to ensure compliance with all federal, state, and local regulations. The development and maintenance of policies, procedures, and protocols to ensure operational efficiency and ongoing improvement in clinical service delivery and staff experience are also essential functions of this position. The COO will analyze key performance indicators to measure the health center's success and identify opportunities for growth and development, establishing effective relationships with internal and external stakeholders, including government agencies, community partners, and funding sources. Financial management is a critical responsibility of the COO, who will collaborate with the CFO to ensure the financial sustainability of clinical service delivery. This includes monitoring clinical utilization and financial performance, analyzing variances, and implementing corrective actions as needed. The COO will also support the execution of the strategic plan related to clinical service program development and expansion, ensuring alignment with the health center's mission and strategic goals. Additionally, the COO will promote a patient-centered approach across all programs and services, collaborating with the Quality team to implement effective and evidence-based initiatives to improve outcomes data as well as patient and staff experience. The role may also involve 4-8 hours of clinical practice according to licensure, scope of practice, and Outer Cape Health Services standards and expectations.

Responsibilities

• Provide sound leadership to the health center's staff, fostering a culture of belonging, psychological safety, teamwork, respect, and collaboration.
• Recruit, hire, train, and evaluate staff members, ensuring appropriate staffing levels to meet patient demand.
• Foster a positive work environment, promoting employee engagement and satisfaction.
• Collaborate with the Human Resources team to address employee relations and performance-related issues.
• Collaborate with the CEO and executive team to implement the organization's strategic plan and goals.
• Oversee and monitor the health center's site operations, ensuring compliance with all federal, state, and local regulations.
• Develop and maintain policies, procedures, and protocols to ensure operational efficiency and ongoing improvement in clinical service delivery and staff experience.
• Identify areas for improvement and implement strategies to enhance the overall effectiveness of the health center.
• Analyze key performance indicators to measure the health center's success and identify opportunities for growth and development.
• Establish and maintain effective relationships with internal and external stakeholders, including government agencies, community partners, and funding sources.
• Collaborate with the CFO to ensure financial sustainability of clinical service delivery.
• Monitor clinical utilization and financial performance, analyze variances, and implement corrective actions as needed.
• Collaborate with the CFO to ensure accurate financial reporting and compliance with grant requirements.
• Implement cost-saving measures while maintaining high-quality care and service delivery.
• Maximize the potential for OCHS' access to primary care service in its catchment area with the goal to eliminate wait lists for primary care and related clinical services.
• Support the execution of OCHS' strategic plan related to clinical service program development and expansion.
• Participate in the development and implementation of new initiatives, ensuring alignment with the health center's mission and strategic goals.
• Promote a patient-centered approach across all programs and services.
• Collaborate with the Quality team and committees to implement effective and evidence-based initiatives to improve outcomes data as well as patient and staff experience.
• Ensure compliance with all quality measures, reporting requirements, and accreditation standards.
• Stay informed of industry trends, best practices, and regulatory changes related to primary care and community health centers.
• Engage in 4-8 hours of clinical practice according to licensure, scope of practice and OCHS standards and expectations.

Requirements

• 5+ years of experience in healthcare administration and operations, preferably in a community health center or similar primary care setting.
• Master's degree in healthcare administration, Business administration, or related field and/or 7+ years of active clinical practice (RN, Advanced Practice Clinician (APRN/PA), Physician).
• Strong knowledge of federal regulations and requirements applicable to community health centers, such as HRSA, CMS, and Joint Commission standards.
• Proven managerial skills, with experience leading and supervising a diverse team.
• Excellent financial management and budgeting skills.
• Demonstrated ability to develop and maintain relationships with stakeholders, including community partners, government agencies, and funders.
• Excellent communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Commitment to the mission and values of community health in a rural setting.