Chief Operating Officer

Boyne Capital Partners - Alpharetta, GA

Full-time - Senior

Alpharetta, GA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Chief Operating Officer (COO) at Pinnacle Home Improvements will oversee all aspects of the company's multi-state operations, focusing on strategic and tactical leadership to drive growth and optimize profitability. This role requires a high-energy leader with experience in scaling home services businesses and managing operational integrations, particularly in a private equity-sponsored environment.

Responsibilities

• Serve as a key partner to the Board and private equity sponsor.
• Support the CEO and the Board with evaluating strategic add-on acquisitions and lead post-acquisition operational integration.
• Collaborate with CEO on new site expansion and M&A.
• Develop and implement operations strategies to improve efficiency, profitability, and customer satisfaction.
• Spearhead optimization of production/installation processes, including management of third-party subcontractor networks.
• Lead, motivate, and support the sales and operations teams/functions.
• Develop annual budget, in collaboration with the CEO and CFO, and manage day-to-day operations to annual budget.
• Implement KPIs to track operational performance and communicate performance to the CEO and Board.
• Foster relationships with General Managers, executives as well as operations and sales leaders.
• Establish best practices and standard operating procedures.
• Execute de novo expansion strategy including building best-in-class sales and operating functions.

Requirements

• Bachelor's degree in business/operations management/marketing or related field; MBA/master's degree is a plus.
• Proven record of effective leadership within a rapid growth, D2C (in-home sales) residential services business (roofing/windows/siding-replacement).
• Prior P&L ownership with sustained positive impact.
• Hands-on execution of brownfield/de novo/M&A integrations.
• Experience leading and managing cross-functional teams across multiple locations/states.
• Willing/able to be onsite in Alpharetta, GA, and travel as needed (up to 40%).
• Experience working in a private equity-sponsored environment will take precedence.

Benefits

• Base + Bonus + Equity
• 401K with employer contribution
• Medical/Dental/Vision/STD and LTD Insurance