Chief Operating Officer

Pawnee Mental Health Services - Manhattan, KS

Full-time - Executive

Manhattan, KS

Social Assistance

About the position

The Chief Operating Officer at Pawnee Mental Health is responsible for providing operational oversight, designing and overseeing operational systems that enable the effective, efficient delivery of a diverse array of business functions. Excels in working with multidisciplinary clinical teams to structure client-centered, team-based care delivery systems. The COO is strategically astute, with a focus on developing and executing innovative strategies to optimize operational efficiencies while ensuring the highest quality outcomes, safety and regulatory compliance. Additionally, the COO will possess a strong background in communication strategies. Promotes, explains, drives and enforces productivity standards across all programs of Pawnee Mental Health. Ensures inter-departmental collaboration working closely with the Chief Financial Officer, Chief Clinical Officer, Director of Quality, Director of Marketing, and Compliance Officer, using a balanced and collaborative approach across the organization. Partners with referral sources, state/federal agencies and trade organizations to ensure access to care, continuity of care and business operations. The COO is expected to prioritize the agency's overall best interests, be an active participant and advisor to the senior management team. Must be a self-starter, strategic yet hands-on, and thrive in a fast-based environment.

Responsibilities

• Work in collaboration with the Management and Leadership teams to drive the execution of Pawnee Mental Health's strategic business goals.
• Collaborate with the Chief Financial Officer and the Chief Clinical Officer to optimize our team-based care delivery models.
• Develop and implement annual capital improvement plans to secure and maintain space and equipment necessary to deliver on Pawnee's mission.
• Collaborate with Management and Leadership teams to ensure an efficient staffing model and appropriate resources are secured and deployed.
• Develop, communicate, and implement business strategies, plans and procedures.
• Collaborate cross-functionally to develop and deliver on the execution of the operational plans, budget, and key performance indicators.
• Define and direct organizational policies, internal controls, standards, and procedures.
• Oversee daily operations of Pawnee Mental Health and provide mentorship and support to direct reports and their teams.
• Recruit, retain and develop talent at all levels, and provide coaching and mentoring as needed.
• Keep the CEO updated on issues, incidents and matters of importance in a timely manner.
• Serve as a member of the management team.
• Ensure maintenance of all licensures and certifications in collaboration with the Chief Clinical Officer and program directors.
• Attend meetings of the Board of Directors and provide information as requested.
• Provide leadership for Technology Services Steering Committee.
• Participate in community activities that promote awareness of behavioral health issues.
• Network with State, regional and local health care, mental health care and social services representatives and organizations.
• Set measurable outcomes for operational services, establish specific measurable goals and performance indicators.
• Collaborate with operational program directors, supervisors, and managers to hire, supervise, and evaluate qualified staff.
• Maintain and advance knowledge and skills related to field of work through regular review of pertinent materials.
• Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
• Perform other reasonably related duties as assigned by immediate supervisor or other management personnel.

Requirements

• Master's degree in Healthcare Administration, Business Administration, Public Administration, or related field.
• A solid 5+ years of senior management experience in healthcare business operations.
• At least 3 years have been at a Director of Operations or Director of Administration level at a Community Behavioral Health organization.
• Strong organizational skills.
• Strong oral and written communication skills using the English language.
• Strong personal computer skills.
• Ability to analyze complex data sets.
• Ability to lead process improvements, root cause analyses, and troubleshoot complex, diverse systems.
• In-depth understanding of relevant healthcare regulations as well as healthcare finance and business processes.
• Ability to lead and inspire organization's mission while building meaningful partnerships and alliances within the community.

Nice-to-haves

• Lean Six Sigma or Project Management Certified.
• Experience in managing or overseeing Information Technology personnel.
• Experience with Microsoft Office software.
• Work experience in or with the Kansas Community Mental Health System or the CCBHC model preferred.

Benefits

• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits.
• Life insurance coverage up to 150% of your annual income and long term disability insurance at NO COST.
• Enjoy 8 paid holidays throughout the year.
• Start earning 10 hours of PTO per month (15 days/year), jumps to 24 days/year on your first anniversary.
• Receive a 40-hour bank of paid medical leave.
• Access support resources for your personal and professional life through Employee Assistance Program (EAP).
• Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more!