Chief Operating Officer

Asapstaffingservices

Full-time - Senior

Remote

Administrative and Support Services

About the position

The Chief Operating Officer (COO) will provide leadership and oversee the daily operations of a technology services company. This role focuses on developing operational strategies, managing business processes, and leading cross-functional teams to ensure efficient service delivery. The ideal candidate will possess strong leadership, operational management, and business development skills, with a proven track record in driving performance and operational excellence in a technology-driven environment.

Responsibilities

• Design, implement, and optimize operational strategies aligned with company goals.
• Ensure smooth day-to-day operations by streamlining processes and driving efficiency.
• Lead continuous improvement initiatives to support organizational growth.
• Oversee the implementation and optimization of technology and software solutions, such as Microsoft Office and CRM systems.
• Ensure operational processes are enhanced through effective technology use and innovation.
• Provide on-site leadership and direction for team members, including recruitment, training, and development.
• Foster a high-performance culture and ensure alignment between teams and company objectives.
• Cultivate strong collaboration across engineering, IT support, and customer service departments.
• Support business development efforts by aligning operational capabilities with growth opportunities.
• Monitor financial performance, optimize costs, and ensure operational adherence to the budget.
• Identify risks and ensure the company meets regulatory and industry standards, including data privacy and cybersecurity.
• Collaborate closely with clients and partners to ensure exceptional service delivery and customer satisfaction.
• Maintain and strengthen relationships with key stakeholders to support long-term business objectives.

Requirements

• 10+ years of experience in management and business development, with at least 5 years in a senior leadership role, preferably in the Information Technology & Services industry.
• Proven experience overseeing day-to-day operations, team management, and operational process optimization.
• Strong proficiency in Microsoft Office and CRM systems, with experience in selecting and implementing technology solutions for operational efficiency.
• Demonstrated ability to lead cross-functional teams, foster a high-performance culture, and drive operational success.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• MBA or advanced degree in a related field.
• Experience working in start-up or high-growth environments.
• Knowledge of cybersecurity standards and compliance in the IT industry.
• Hands-on experience with process automation tools or implementing enterprise-level systems.