Chief Operating Officer

Park Avenue Group - Cleveland, OH

Full-time - Executive

Cleveland, OH

Food Services and Drinking Places

About the position

The Chief Operating Officer (COO) at Century Federal Credit Union is responsible for executing the strategic vision of the organization. This role involves unifying various departments, anticipating operational needs, and leading with empathy to ensure seamless operations. The COO will identify opportunities for improvement, remove obstacles, and champion both strategic and annual plans while collaborating closely with the President & CEO to support internal initiatives and address community needs. The position oversees processes from creation to implementation, driving mission-focused actions and continuous improvement.

Responsibilities

• Ensure effective execution of the strategic vision of the organization.
• Unify departments and anticipate operational needs.
• Lead empathetically to create seamless operations.
• Identify opportunities for improvement and remove obstacles.
• Champion strategic and annual plans.
• Collaborate closely with the President & CEO to support internal efforts.
• Address external community needs.
• Oversee processes from creation to implementation.
• Drive mission-focused actions and continuous improvement.

Requirements

• Bachelor's Degree from an accredited program in a related field.
• 7+ years of experience as a Chief Operating Officer or in a similar position, or equivalent combination of education and/or experience.
• 5+ years of progressive leadership in financial institution lending/credit operations.
• Significant professional experience in strategic planning and driving complex projects to completion.
• Demonstrated achievement in building collaborative networks and team optimization.
• Experience managing sensitive relationships and projects in high-stakes environments.
• Extensive knowledge in consumer and mortgage lending.

Nice-to-haves

• Master's degree in a related field.