Chief Operating Officer

$120,000 - $130,000/Yr

Scion Staffing - Horseshoe Bay, TX

Full-time - Executive

Horseshoe Bay, TX

Administrative and Support Services

About the position

The Chief Operations Officer (COO) at Phoenix Center is a pivotal leadership role responsible for overseeing daily operations and ensuring effective operational processes within the organization. The COO will work closely with the CEO and Board of Directors to implement strategic initiatives that align with the mission of providing high-quality mental health care to children and their families. This position requires strong leadership skills, a deep understanding of nonprofit administration, and a commitment to fostering a culture of continuous improvement and operational excellence.

Responsibilities

• Collaborate with the CEO and Board of Directors to develop and implement strategic plans that advance the organization's mission.
• Translate strategic objectives into actionable plans with clear deliverables and timelines.
• Provide leadership and direction to all operational functions to ensure alignment with the organization's mission and goals.
• Provide operational and strategic updates and reports to the Board of Directors.
• Support the CEO and Board with governance matters, including policy development and strategic planning.
• Establish performance metrics for operational activities, regularly assessing efficiency and effectiveness.
• Develop, implement, and monitor operational policies and procedures to enhance effectiveness.
• Drive continuous improvement practices to enhance overall impact.
• Ensure compliance with all legal, regulatory, and funding requirements, including HIPAA.
• Monitor grant deliverables to ensure alignment with organizational objectives and provide regular reports to the CEO on progress.
• Lead the human resources function, focusing on recruitment, retention, training, and development of staff to build a high-performing team.
• Foster a positive organizational culture through effective HR policies and practices.
• Ensure effective internal communication and collaboration across all departments.
• Oversee IT infrastructure to ensure it meets operational needs while maintaining data security and compliance with relevant regulations.
• Implement and manage software and technology solutions to enhance operational efficiency.
• Manage facilities maintenance and ensure a safe, welcoming environment for staff and clients.
• Collaborate with the CEO and Board of Directors to develop and manage the organization's budget while ensuring financial controls are in place.
• Optimize operational budgets for cost-effectiveness and financial sustainability, monitoring performance and implementing corrective actions as needed.
• Identify operational risks and develop strategies for mitigation while ensuring preparedness for emergencies and contingencies.
• Support fundraising efforts by providing operational assistance and maintaining relationships with key stakeholders, donors, and partners.

Requirements

• Bachelor's degree in business administration, nonprofit management, or related field; Master's degree preferred.
• Minimum of 10 years of experience in operational leadership roles, preferably within the nonprofit sector.
• Proven track record of successfully managing and scaling operations in positive, dynamic environments.
• Strong leadership and people management skills, with the ability to inspire and guide teams effectively.
• Excellent strategic thinking and problem-solving abilities, capable of navigating complex organizational challenges.
• Exceptional communication and interpersonal skills, adept at building relationships with diverse stakeholders.
• Demonstrated ability to manage multiple priorities and projects simultaneously in a fast-paced setting.
• Strong financial acumen with experience in budget management and financial planning.
• Deep commitment to the mission and values of the organization.

Nice-to-haves

• Comfortable working in a professional office environment with the flexibility to accommodate occasional evening and weekend work.
• Willingness to travel as needed for meetings, conferences, and events to further the organization's objectives.

Benefits

• Competitive base salary ranging from $120,000 to $130,000.
• Comprehensive health insurance benefits covering 80% of the costs.
• Professional development stipend to support employee growth.
• Generous vacation, sick leave, and paid holidays.