Chief Operations Officer - Senior Manager - Consulting - Location OPEN

Ernst & Young - Detroit, MI

Full-time - Senior

Detroit, MI

Professional, Scientific, and Technical Services

About the position

The Chief Operations Officer (COO) role at EY is a senior management position within the Products and Platforms practice, focusing on driving growth and efficiency through strategic operations management. The COO will lead the development and implementation of a unified operations process that is scalable and standardized across sectors, while also measuring and reporting on business health. This position is pivotal in aligning technology solutions with organizational strategy and managing complex projects to achieve desired outcomes.

Responsibilities

• Lead engagement delivery and be accountable for program/project management.
• Manage client relationships and engage with clients daily to lead planning, execution, and closure of client engagements.
• Identify sales and new opportunities and manage engagement economics for the whole engagement.
• Maintain a focus on quality and risk management while navigating operational and organizational dynamics.
• Propose solutions to technical constraints and anticipate bottlenecks in system development.
• Accountable for the budget, delivery, and performance of complex processes and projects to achieve performance objectives.
• Own the overall governance, sales, TER and pipeline reporting, financial management, investment and revenue planning, people management, and quarterly business reviews.

Requirements

• A Bachelor's degree required; a master's degree is preferred.
• Typically, no less than 5 - 7 years of relevant experience.
• Proficiency in managing application security to safeguard technology infrastructure.
• Strong orientation towards customer satisfaction, ensuring all operations meet their needs.
• Expertise in overseeing customer support operations, delivering exceptional service.
• Skilled in managing data delivery and management processes, ensuring accuracy and accessibility.
• Ability to manage stakeholder relationships effectively, aligning technology solutions with business objectives.
• Knowledge of technology ecosystem operations, ensuring seamless integration and functionality.
• Experience in technology service management, optimizing service delivery and support.
• Competence in troubleshooting and triage, quickly resolving technical issues to minimize downtime.

Nice-to-haves

• Leadership experience, guiding teams towards success.
• Learning agile, continuously seeking knowledge and applying it effectively.
• Proficient in managing change, leading organizational transitions smoothly.
• Strong negotiation and influencing skills, achieving favorable outcomes.
• Strong operational acumen - deep knowledge in building and optimizing processes, handling logistics, and improving efficiency.

Benefits

• Inclusive culture and support for career development.
• Opportunities for professional growth and learning.
• Access to innovative technology and resources.