Chief Revenue Officer - EAM & Field Service Management

Ifs - Itasca, IL

Full-time - Executive

Itasca, IL

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Chief Revenue Officer (CRO) for Enterprise Asset Management (EAM) and Field Service Management (FSM) at IFS is a strategic leadership role responsible for driving revenue growth, customer satisfaction, and market expansion globally. The CRO will work closely with other C-level executives and lead a high-performing sales team to define and execute the revenue strategy, ensuring alignment with the company's innovative AI-driven solutions.

Responsibilities

• Define and execute the global revenue strategy for the EAM and FSM lines of business, including sales, marketing, pricing, and partnerships.
• Lead, coach, and develop a high-performing global sales team across multiple regions and channels.
• Establish and monitor key performance indicators and metrics to measure and optimize revenue performance, customer retention, and market penetration.
• Build and maintain strong relationships with key customers, partners, and industry influencers.
• Identify and pursue new market opportunities, customer segments, and product innovations for the EAM and FSM lines of business.
• Collaborate with the product management and engineering teams to provide feedback and insights on customer needs, market trends, and competitive intelligence.
• Partner with the marketing and customer success teams to create and execute effective campaigns, programs, and events to generate demand, increase awareness, and drive customer loyalty.
• Represent the company and the EAM and FSM lines of business at industry events, conferences, and media outlets.

Requirements

• 15+ years of experience in sales, marketing, or business development in the enterprise software industry, preferably in the EAM and FSM domains.
• 10+ years of experience in leading and managing global sales teams and revenue operations.
• Proven track record of achieving and exceeding revenue targets, driving customer satisfaction, and expanding market share.
• Experience in a matrix organisation.
• Strong strategic thinking, analytical, and problem-solving skills.
• Excellent communication, presentation, and negotiation skills.
• Ability to work effectively in a fast-paced, dynamic, and collaborative environment.
• Bachelor's degree in business, engineering, or related field. MBA or equivalent is a plus.

Benefits

• Flexible working arrangements with a balance of remote and in-office work to foster connection and innovation.