Chief Revenue Officer - Health System - Full Time 8 Hour Days (Exempt) (Non-Union)

$300,000 - $480,000/Yr

University of Southern California - Alhambra, CA

Full-time - Senior

Alhambra, CA

Educational Services

About the position

The Chief Revenue Officer (CRO) at the University of Southern California (USC) is responsible for overseeing the revenue cycle processes within the health system. This role involves developing and implementing strategies to enhance revenue capture, management, and collection of patient service revenue. The CRO will work closely with the Chief Financial Officer to ensure compliance with regulations and optimize financial performance across the organization.

Responsibilities

• Lead all operational, financial, legislative, compliance, programmatic, and personnel activities for Revenue Cycle.
• Establish and implement strategies that have long-term impact on business results (5+ years).
• Accountable for overall revenue cycle, revenue integrity/quality, and ensuring all billing compliance and government regulations are followed.
• Keep abreast of government regulatory requirements and the rapidly changing reimbursement environment to develop and implement changes to policies and procedures as needed.
• Plan, develop, and implement new systematic approaches to maximizing revenue and cash flow.
• Redesign processes and systems used to set charges, negotiate with third-party payers, bill patients and insurers, file Medicare cost reports and claims, and pursue denied claims and delinquent accounts.
• Collaborate with executive leadership to identify opportunities for improving cash flow while also developing and executing business plans to maximize revenue cycle performance.
• Develop performance metrics to measure achievement of revenue cycle performance and financial goals.
• Ensure the development, implementation of and compliance with appropriate policies and procedures regarding the revenue cycle function across the health system.
• Coordinate Revenue Cycle activities with clinical and operational stakeholders across the enterprise.
• Ensure appropriate selection, organization, and leadership for major areas within the organization.
• Oversee and is responsible for leading internal hospital departments and ensuring staffing levels are optimized across revenue cycle.

Requirements

• Bachelor's degree in Finance, Business, Health Administration, Public Administration, or related field.
• 10 years of progressive healthcare management experience (5 years at a senior/executive level).
• Experience at multi-hospital systems with preference for academic health systems.
• Exceptional business knowledge, general management, and leadership capability to lead business or functional teams.
• Technical and operational capability to define and/or oversee program design in broad area of responsibility.
• Ability to negotiate and compromise, and ability to influence the strategic vision of the organization.
• Strong written and oral communication skills are essential.
• Ability to grasp complex concepts involving contracting and reimbursement relation to AR operations.
• Knowledge of registration, patient accounting, data processing, customer service, California Collection Law, and all insurance billing regulations.
• Effective communication with all customers. Ability to work with varying groups at all levels of the organization.

Nice-to-haves

• Master's degree preferred in Business, Health Administration, Public Administration, or related field with an academic and practical foundation in advanced multi-variate quantitative analysis techniques.

Benefits

• Competitive salary range of $300,000.00 - $480,000.00 based on experience and qualifications.