Chief Technology Officer

$200,000 - $240,000/Yr

Friends Of The Israel Defense Forces (Fidf) - New York, NY

Full-time - Senior

New York, NY

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

As the Chief Technology Officer (CTO) at Friends of the Israel Defense Forces (FIDF), you will play a crucial role in shaping the technological vision and strategy of the organization. This position involves overseeing all aspects of technology, including IT infrastructure, digital assets, cybersecurity, and help desk operations, ensuring that these elements effectively support FIDF's mission and operations. The CTO will lead the development and execution of IT strategies, manage resources prudently, and ensure robust support for staff while safeguarding sensitive data.

Responsibilities

• Develop and execute a forward-thinking IT strategy that enhances organizational effectiveness and aligns with FIDF's mission.
• Lead the design, implementation, and optimization of IT and Enterprise/ERP solutions that support both programmatic and operational needs to scale.
• Manage the IT budget, ensuring the deployment of cost-effective technologies and resource allocation to maximize impact.
• Continuously evaluate and integrate new technologies to drive efficiency and foster collaboration across the organization.
• Review and execute a comprehensive digital strategy to enhance the organization's online presence, donor engagement, and fundraising capabilities.
• Collaborate with other stakeholders to manage Customer Relationship Management (CRM) systems, ensuring they effectively support fundraising and donor relations efforts.
• Collaborate with marketing and fundraising teams to leverage digital tools and platforms for outreach and engagement.
• Analyze digital metrics and data to inform strategy and improve online performance.
• Establish and enforce comprehensive cybersecurity policies to protect organizational data and IT assets from evolving threats.
• Ensure compliance with relevant security regulations and best practices, conducting regular audits and risk assessments.
• Implement disaster recovery and business continuity plans to safeguard operations against potential disruptions.
• Lead incident response initiatives, ensuring rapid resolution of security incidents and ongoing risk mitigation.
• Oversee the help desk operations, ensuring that technical support is efficient, responsive, and user-friendly for staff and stakeholders.
• Develop and enforce help desk policies that prioritize prompt issue resolution and enhance user satisfaction.
• Monitor help desk performance metrics to drive continuous improvement in service delivery.
• Provide staff training on IT tools and best practices, empowering them to leverage technology effectively.
• Mentor and lead a dedicated team of IT professionals, fostering a culture of continuous learning and professional growth.
• Collaborate with senior leadership to align IT initiatives with broader organizational strategies and objectives.
• Serve as a trusted advisor on IT and cybersecurity matters for executive leadership and the board.
• Manage relationships with IT vendors and service providers, ensuring alignment with organizational needs and budget constraints.
• Negotiate contracts and oversee procurement processes to secure optimal service delivery and value.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 10+ years of progressive experience in IT leadership roles, with a strong focus on strategy, CRM and Digital oversight.
• Proven experience managing help desk or IT support functions, emphasizing customer service excellence.
• Strong leadership capabilities, with the ability to motivate and develop teams.
• Excellent communication skills, adept at conveying technical concepts to non-technical stakeholders.
• Budget management experience and contract negotiation expertise.

Nice-to-haves

• Passion for mission-driven work within the nonprofit sector, dedicated to creating social impact.
• Ability to navigate the strategic and operational needs of a small to medium-sized organization.
• Creative problem-solver with a resourceful, hands-on approach to technology management.

Benefits

• Medical
• Dental
• Vision
• Early dismissal for Shabbat
• 403b with employer matching
• Life Insurance
• Disability Insurance
• FSA
• Jewish and Federal paid holidays
• sick days
• vacation