Chief Technology Officer

Western Interstate Commission For Higher Education - Boulder, CO

Full-time - Senior

Boulder, CO

Professional, Scientific, and Technical Services

About the position

The Chief Technology Officer (CTO) at the Western Interstate Commission for Higher Education (WICHE) is a strategic leadership role responsible for overseeing all information technology systems and infrastructure. This position requires a visionary leader who can align technology initiatives with WICHE's mission to enhance higher education and workforce development across the Western states. The CTO will manage IT staff, ensure the security and reliability of IT systems, and facilitate collaboration among various stakeholders to meet organizational needs.

Responsibilities

• Provide strategic direction and operational support for all IT systems at WICHE.
• Interpret business requirements into hardware, software, and staff support.
• Manage internal staff and external contracts for IT infrastructure.
• Ensure the security and reliability of local and cloud infrastructure.
• Determine business systems and end-user hardware/software needs and develop implementation plans.
• Maintain documentation for network and telecommunications systems.
• Lead IT staff with a focus on customer service and professional growth.
• Resolve maintenance issues related to hardware, software, and data backups.
• Establish positive relationships with WICHE staff and external vendors.
• Plan for and address training needs related to computer and software usage.
• Research and provide solutions for current and future IT needs.
• Participate in disaster preparedness and planning activities.

Requirements

• Bachelor's degree in a relevant field.
• At least six years of progressively responsible IT work experience.
• Experience managing IT staff and complex IT projects.
• Ability to establish effective working relationships with diverse stakeholders.
• Significant experience with Windows Server and desktop OS-based LAN.
• Familiarity with secure wired and wireless network topologies and TCP/IP protocols.
• Knowledge of Microsoft Windows Server and client operating systems.
• Experience with data backup best practices and business productivity software.
• Ability to communicate effectively, both orally and in writing.
• Working knowledge of SalesForce CRM capabilities.

Nice-to-haves

• Ten years' experience in IT leadership within a higher education environment.
• Project Management certification or successful technology implementation projects.
• Microsoft, Cisco, and/or (ISC)2 CISSP® security credentials.
• Experience in developing training programs for technology applications.
• Experience with digital accessibility compliance.