Chief Technology & Product Officer
First Fed - Bellingham, WA
posted 7 days ago
About the position
First Fed is seeking a dynamic and innovative leader with a passion for building and delivering an unparalleled customer experience to serve as our Chief Technology and Product Officer. The CTO | CPO will report to the Chief Innovation Officer and will enjoy considerable autonomy combined with the benefits of working with an experienced and knowledgeable team. Our entrepreneurial culture combined with an appetite to experiment and learn provides ideal conditions for the person in this role to thrive. This is the ideal role for someone who is seeking a unique opportunity and the enabling environment to revolutionize the delivery of financial services by community and regional banks. The Chief Technology and Product Officer will play a pivotal role in the next stage of First Fed's expansion, building a best-in-class customer experience and the infrastructure required to seamlessly support customers and the First Fed team. Our ambition is to redefine how community and regional banks can wildly exceed customer expectations, and you will be at the center of this transformation.
Responsibilities
- Build and own the product roadmap and the overall First Fed Customer Experience
- Guide and actively participate in the product development journey
- Own all product build and testing (in collaboration with the Customer Experience Lead)
- Provide leadership and guidance to the team responsible for technology partners
- Chart a technology roadmap to streamline and continuously improve the customer and First Fed Team experience
- Work closely with teams at physical locations (branches) to build a seamless digital to physical experience
- Experiment and implement innovative approaches to boost efficiency and effectiveness of First Fed teams
- Define the data science strategy and long-term vision
- Harness our deep and broad data to inform product design, more effectively meet the needs of customers and make strategic business decisions
- Guide the build of best-in-class data architecture, tools and reporting. Serve as a reference point for other financial institutions
- Continue to strengthen policies and procedures related to First Fed's security roadmap and risk management strategy
- Oversee security operations and incident response
- Ensure regulatory compliance and data privacy
Requirements
- Typically requires 8-10 years of progressive experience in Information Technology with at least 5 years in a senior leadership role
- Bachelors degree in Information Technology, Business or related field required
- Demonstrated enthusiasm for deeply and thoroughly understanding customer needs through a variety of traditional and novel techniques
- Proven track record of building creative, technology-enabled solutions to address those needs
- Experience and agility combining a qualitative understanding of customer needs with heavy reliance on data to build products that delight customers
- Ability to work effectively and collaboratively across a complex organization, with an openness to contribute to and learn from other efforts
- Enthusiasm for building, guiding and inspiring a high-performing team. Talent development should motivate you
- Comfort in articulating a long-term strategic vision for technology at First Fed and the ability to deliver on that vision
- Experience working in the financial services space, with a solid understanding of regulatory and compliance requirements and an intuitive feel for product. Deep understanding of payments preferred but not required
- Knowledge of approaches to leverage AI and ML to further the Bank's goals combined with a pragmatic approach for harnessing these technologies
- A proponent of data-driven decision making who sets a clear example
- Solid data privacy and cybersecurity expertise
- Strong desire to revolutionize the delivery of financial services by community and regional banks. Achieve this by building extraordinary customer experiences
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plans (401k with company match and Employee Stock Ownership Plan)
- Gym membership reimbursement
- Discounts on banking products
