Chief Technology & Product Officer

First Fed Financial Corp - Seattle, WA

Full-time - Executive

Seattle, WA

11-50 employees

About the position

The Chief Technology and Product Officer (CTO | CPO) at First Fed is a leadership role focused on enhancing customer experience and driving innovation in financial services. This position is pivotal in shaping the bank's product technology, internal technology, data science, and information security strategies, aiming to redefine customer expectations and streamline operations. The CTO | CPO will report to the Chief Innovation Officer and will have the autonomy to lead initiatives that support the bank's growth and transformation.

Responsibilities

• Build and own the product roadmap and the overall First Fed Customer Experience.
• Guide and actively participate in the product development journey.
• Own all product build and delivery processes.
• Streamline and continuously improve the customer and team experience by collaborating with strategic partners.
• Leverage data science to tailor products and better meet customer and team needs.
• Strengthen policies and procedures to enhance Information Security.

Requirements

• Proven experience in a technology leadership role, preferably in the banking or financial services sector.
• Strong understanding of product development and customer experience strategies.
• Experience with data science and leveraging data for product innovation.
• Knowledge of information security best practices and policies.
• Demonstrated ability to lead and inspire teams in a dynamic environment.

Nice-to-haves

• Experience in community banking or regional banking environments.
• Familiarity with agile methodologies and product management tools.
• Background in digital transformation initiatives.

Benefits

• 3 paid volunteer days per year.
• Opportunities for professional development and growth.
• Supportive and inclusive work environment.