CHILD ABUSE HOTLINE REPRESENTATIVE

State of Arkansas • Little Rock, AR

175d • $43,088 - $63,770

About The Position

The Child Abuse Hotline Representative serves as the first point of contact for individuals reporting suspected child abuse, neglect, or maltreatment in Arkansas. This role requires strong communication, active listening, and critical thinking skills to assess the urgency of incoming reports and ensure accurate information is documented.

Requirements

• At least six months of experience in a call center, social services, law enforcement, crisis response, or a related field.

Responsibilities

• Answer inbound calls related to suspected child abuse, neglect, or maltreatment.
• Gather critical details from callers, including nature of the concern, individuals involved, and location information.
• Assess reports based on Arkansas child welfare laws and agency guidelines to determine if cases meet the threshold for investigation.
• Maintain composure and professionalism while handling calls involving distressed individuals, emergency situations, or difficult subject matter.
• Accurately record caller information and case details in the agency's database.
• Ensure confidentiality and compliance with data protection policies.
• Prepare written summaries and reports for child welfare investigators and law enforcement as needed.
• Provide appropriate referrals to law enforcement, social services, medical professionals, or mental health resources when necessary.
• Escalate emergency cases to supervisors or field investigators for immediate intervention.
• Coordinate with internal departments and external agencies to facilitate case reviews.
• Handle follow-up inquiries while maintaining proper discretion.
• Ensure compliance with mandatory reporting laws and ethical standards.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support