Child Case Manager/Service Coordinator Superb Benefits/Hybrid!

New Vista - Elizabethtown, KY

Full-time - Entry Level

Hybrid - Elizabethtown, KY

Machinery Manufacturing

About the position

The KEIS Service Coordinator plays a crucial role in coordinating and monitoring early intervention services for children with developmental delays as part of the First Steps Program. This position is designed for individuals who are mission-driven and passionate about making a positive impact in their community. The Service Coordinator will be responsible for receiving and processing referrals, entering referral information into the TOTS database, and conducting home visits to assess the needs of families. They will also facilitate Individualized Family Service Plan (IFSP) meetings, ensuring that families are connected to the necessary community resources and services. In addition to these responsibilities, the Service Coordinator will develop transition plans to assist families in planning for services after exiting the First Steps Program. This role requires active participation in local ARC and IEP meetings to advocate for families, ensuring their voices are heard and their needs are met. The Service Coordinator will maintain regular contact with families on their caseload, providing support and guidance to ensure that their needs are being addressed effectively. A positive team player, the Service Coordinator will promote a culture of inclusion and participation within the team and the community. The position requires a Bachelor's degree in a human services field and a valid driver's license, along with reliable transportation and proof of current auto insurance. Preferred qualifications include two years of professional experience working with children aged 0-5 and their families, with skills in communication, problem-solving, organization, collaboration, and leadership. Previous service coordination or case management experience is preferred, as well as knowledge of early childhood development and developmental milestones.

Responsibilities

• Coordinate and monitor early intervention services for children with developmental delays.
• Receive and process referrals, entering information into the TOTS database.
• Conduct home visits and complete intake visits with families referred to First Steps.
• Make referrals for eligibility determination and early intervention services.
• Complete initial, semi-annual, and annual intensive family assessments and create reports for First Steps records.
• Work with families to develop outcomes for the team.
• Review family priorities and outcomes to determine which service providers should attend IFSP meetings.
• Schedule and facilitate IFSP meetings with families and early intervention providers.
• Schedule and facilitate transition meetings with families and school systems, head start programs, and/or private therapy agencies.
• Monitor all plans to ensure compliance by intervention providers (state contractors).
• Contact families periodically to ensure satisfaction with services.
• Review all IFSPs at 6-month intervals with the IFSP team to make necessary changes and annually reevaluate eligibility.
• Forward all family complaints regarding state contractors to the KEIS Program Coordinator.
• Enter all service notes and reports into the TOTS online data system in a timely manner.
• Meet billing productivity goals for the First Steps program.
• Organize, file, and maintain records as required.
• Ensure 100% adherence to all First Steps regulated timelines.
• Complete child find activities with physicians, daycares, and other community partners to increase awareness of the First Steps Program.
• Attend necessary First Steps meetings and trainings.
• Assist families in finding community resources outside of the First Steps Program.
• Maintain a positive and professional relationship with providers within the First Steps Program, other New Vista Programs, and community resources.

Requirements

• Bachelor's degree in a human services field.
• Valid driver's license and reliable transportation with proof of current auto insurance.
• Two years of professional experience working with children 0-5 years and their families (preferred).
• Skills in communication, problem-solving, organization, collaboration, and leadership (preferred).
• License in one of the professional fields recognized in First Steps regulation (OT, PT, ST, DI, SW, etc.) is a plus.

Nice-to-haves

• Previous service coordination or case management experience.
• Knowledge of early childhood development and developmental milestones (0-3 years).

Benefits

• Superb benefits package including health insurance, retirement plans, and paid time off.