About the position
The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, Child Support Services, is seeking a Support Recovery Officer to join the Cedar Rapids team to help Iowa families successfully navigate the child support process. As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children. As a Child Support Recovery Officer/Case Manager in the Cedar Rapids Child Support Program, you will manage an assigned caseload, perform complex case management, prioritize tasks and time to meet performance goals and critical deadlines. Communicate with customers, community partners, human service agencies, employers, clerk of court, and attorneys through phone, email and written correspondence to achieve the goals of the Child Support Program. Build strong working relationships with parents to help them overcome any reluctance to cooperate with Child Support Services and programs. Independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action to establish, enforce, or modify support. Use Microsoft Office Programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position. Must comprehend and adhere to all confidentiality provisions in the Code of Iowa.
Responsibilities
- Independently analyzing complex case situations and legal scenarios
- Effectively communicating with customers via phone, email, and written correspondence
- Building strong relationships with parents to ensure their success
- Demonstrate critical thinking skills and prioritize tasks efficiently
- Exercise positive conflict resolution by using active listening skills
- Maintain extreme accuracy in all aspects of casework
- Utilize excellent written and verbal communication skills
- Adapt to work pressures and changing situations with ease
- Work collaboratively in a team environment
Requirements
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office and ability/willingness to learn new software
- Familiarity with relevant laws, policies, and procedures
- Ability to handle confidential information with discretion
Benefits
- Iowa Public Employees' Retirement System (IPERS)
- Retirement Investors Club (RIC) (Employee Sponsored Retirement Plan)
- Health, Dental and Vision Insurance
- Vacation Leave (96 hours/year)
- Sick Leave (144 hours/year)
- Paid Holidays (9 days/year)
- Flexible Spending Accounts
- Life Insurance
- Long-Term Disability Insurance
