CHILD SUPPORT CASE PROCESSING MANAGER I - 73005832

About the position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you.

Responsibilities

• Managing a team of 14 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Requirements

• Currently employed with the Florida Department of Revenue.
• One year of documented experience processing Child Support cases in a government and or private industry, or within the Child Support program.
• One year of documented experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
• One-year documented experience in assigning work and or leading teams.
• One year of documented experience reviewing and applying policies and procedures.
• One year of documented experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
• Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

Benefits

• Health insurance
• Life insurance
• Tuition waivers
• Paid sick and personal leave
• Paid parental leave
• 10 paid holidays annually
• Retirement savings
• Vision and dental insurance