CHILD SUPPORT PROGRAM CASE PROCESSING ANALYST

$37,760 - $43,904/Yr

State of Florida - Fort Lauderdale, FL

Part-time,Full-time - Entry Level

Fort Lauderdale, FL

1,001-5,000 employees

Executive, Legislative, and Other General Government Support

About the position

The Child Support Program Case Processing Analyst position at the Florida Department of Revenue is designed for individuals who excel in customer support and problem-solving. This role involves managing child support cases, coordinating with various stakeholders, and utilizing analytical skills to resolve case issues effectively. The position is integral to ensuring that children receive the financial support they need, contributing to their stability and future success.

Responsibilities

• Initiating and responding to requests related to child support cases.
• Coordinating with internal and external partners to facilitate case processing.
• Researching and resolving case issues to ensure accurate support for children.
• Gathering information and analyzing case data to determine appropriate next steps.
• Assisting customers with inquiries and case-related concerns.
• Interacting with legal services providers, employers, and other business partners.
• Making informed decisions based on case information and documentation.

Requirements

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Nice-to-haves

• Experience with negotiation techniques in a business setting.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Vision insurance