Child Support Supervisor

$72,862 - $92,310/Yr

Weld County - Greeley, CO

Full-time - Mid Level

Hybrid - Greeley, CO

About the position

The Child Support Supervisor position at Weld County involves providing daily leadership and direction for a team of Child Support Specialists. The role includes coordinating work with various divisions, ensuring compliance with regulations, and developing strategies to meet program goals. The supervisor is responsible for fostering a positive work environment, managing staff performance, and enhancing customer service within the Child Support Division.

Responsibilities

• Directly supervise a team consisting of multiple division functions including legal support, quality assurance, and customer service.
• Provide leadership, guidance, and support to staff, establishing performance standards and appraising performance.
• Coordinate workflow with other agency departments and the judicial system, realigning unit responsibilities as needed.
• Maintain working knowledge of program rules and system operations, establishing and reviewing local procedures for compliance.
• Resolve complex customer service issues and collaborate with staff to enhance procedures and set policies.

Requirements

• High School Diploma or GED.
• One year of experience in a human service or legal environment.
• One year of full-time experience supervising and managing employees.
• Ability to keyboard at 35 words per minute.
• Valid Colorado Driver's License and Liability Insurance.

Nice-to-haves

• Experience working in a legal, collection, or child support environment.
• Experience working in a call center.
• Associate degree or higher.

Benefits

• Work from home options available.