Child Support Training & Outreach Specialist

$70,626 - $86,074/Yr

Tulare County - Visalia, CA

Full-time - Entry Level

Visalia, CA

Social Assistance

About the position

The Child Support Training & Outreach Specialist is responsible for supervising training activities within the Department of Child Support Services (DCSS). This role involves conducting needs assessments, developing training programs, and ensuring staff are well-trained in child support policies and procedures. The specialist will also engage with community organizations to promote child support services and conduct educational presentations.

Responsibilities

• Supervise TCDCSS training activities.
• Conduct organizational needs assessments for training.
• Recommend acquisition of needed or upgraded training material to management.
• Train staff in current training methods, equipment, and media.
• Research and identify outside sources of employee training and development programs.
• Develop, coordinate, and conduct phases of TCDCSS training programs.
• Evaluate outside training programs for appropriate content and use within TCDCSS.
• Organize, plan, and conduct training on various topics including skill development and software programs.
• Conduct orientation training for new TCDCSS employees.
• Coordinate with subject matter specialists to learn processes and understand workflow.
• Develop and implement specialized training to meet particular needs of TCDCSS.
• Consult with administrative and supervisory staff to evaluate the effectiveness of training programs.
• Coordinate training schedules with TCDCSS operations.
• Prepare cost estimates and submit justifications for training materials and presentations.
• Develop and prepare audio-visual aids, training courses, syllabi, manuals, and other staff development materials.
• Conduct child support related educational presentations to community and cultural groups.
• Assist in conducting community surveys to determine child support informational needs.

Requirements

• Bachelor's degree in communication, liberal studies/arts, public relations, marketing, business administration, or related field.
• Two years of experience in developing and preparing training materials and giving training presentations, preferably with some experience as a lead worker or supervisor.
• Knowledge of principles and practices of employee training and development, including adult learning theory.
• Knowledge of methods, techniques, and procedures used in planning, development, delivery, and evaluation of training programs.

Nice-to-haves

• Knowledge of caseload management methods and techniques.
• Familiarity with federal, state, and local rules governing eligibility for public assistance or child support programs.

Benefits

• AD&D insurance
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Health insurance
• Life insurance
• Loan forgiveness