Chromatography Field Service Engineer I

$53,248 - $79,872/Yr

Thermo Fisher Scientific - Carlsbad, CA

Full-time - Entry Level

Remote - Carlsbad, CA

Computer and Electronic Product Manufacturing

About the position

We have an exciting new job opportunity working for the world leader in the scientific community! We are looking for multifaceted individuals who can resolve problems and work directly with clients with whom you will form interpersonal relationships over time. This position is remote-based, primarily working from a home office in the Los Angeles area, with the potential for up to 50% overnight travel. In this role, you will perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer equipment at customer labs. You will handle personal parts inventories, complete job tasks, and service reports using service ticket management software. Familiarizing customers with instrument functionality, hardware, and software will be a key part of your responsibilities. You will also provide a communication link between the customer and the company to ensure effective service is provided. Regular attendance at factory-provided technical and service training on innovative products developed by Thermo Fisher Scientific is expected. You will work in conjunction with Service and Sales teams, review customer data, run factory protocols to troubleshoot instrumentation, and share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.

Responsibilities

• Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer equipment at customer labs.
• Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software.
• Familiarize customers with instrument functionality, hardware, and software.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Regularly attend factory provided technical and service training on innovative products developed by Thermo Fisher Scientific.
• Work in conjunction with Service and Sales teams.
• Review customer data and run factory protocols to troubleshoot instrumentation.
• Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.

Requirements

• High school diploma or equivalent required.
• 3+ years of maintenance on chromatography equipment experience strongly preferred.
• Bachelor's degree preferred or equivalent work experience.

Nice-to-haves

• Technical knowledge and experience maintaining HPLC, IC, or MS systems.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.