Chromatography Field Service Engineer I

$53,248 - $79,872/Yr

Thermo Fisher Scientific

Full-time - Entry Level

Remote

Computer and Electronic Product Manufacturing

About the position

The Chromatography Field Service Engineer I position at Thermo Fisher Scientific involves providing on-site installation and maintenance of chromatography and mass spectrometer equipment. This role requires strong problem-solving skills and the ability to build relationships with clients while ensuring effective service delivery. The position is remote-based, primarily serving the Los Angeles area, with potential overnight travel requirements.

Responsibilities

• Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer (MS) equipment at customer labs.
• Handle personal parts inventories and complete job tasks using service ticket management software.
• Familiarize customers with instrument functionality, hardware, and software.
• Provide a communication link between the customer and the company to ensure effective service delivery.
• Regularly attend factory-provided technical and service training on innovative products.
• Work in conjunction with Service and Sales teams.
• Review customer data and run factory protocols to troubleshoot instrumentation.
• Communicate diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.

Requirements

• High school diploma or equivalent required.
• 3+ years of maintenance on chromatography equipment experience strongly preferred.
• Bachelor's degree preferred or equivalent work experience.
• Technical knowledge and experience maintaining HPLC, IC, or MS systems.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.