Circa Sports, Illinois - Marketing - Coordinator

Circa Resort & Casino - Waukegan, IL

Full-time

Waukegan, IL

Food Services and Drinking Places

About the position

Circa Sports, Illinois is seeking a Marketing Coordinator to join our dynamic marketing team. This full-time position is based at our Waukegan location and reports directly to the Circa Sports Events Manager. The Marketing Coordinator will play a crucial role in supporting and promoting our company service standards while ensuring adherence to internal controls and Standard Operating Procedures. The successful candidate will manage in-person signups for Mobile Wagering Accounts, which involves handling sensitive player account information and assisting with various inquiries related to sports betting. In this role, you will coordinate and manage project tasks and special events, ensuring that all activities are delivered within the allocated budget and timelines. You will monitor and control business operations to meet customer expectations and company goals, while also providing customer support and troubleshooting account issues as needed. The Marketing Coordinator will be responsible for entertaining guests and curating unique, memorable experiences during events. Additionally, you will assist in marketing and promoting Circa Sports-specific events both on property and in public venues, which includes event planning, setup, execution, and teardown. Attendance at all Circa Sports Illinois events is required, and the ability to travel to and from Illinois, Las Vegas, and Iowa is essential. Effective communication with Circa Sports hosts and the marketing team is vital for player retention and development event invitations. This position requires a proactive approach to ensure that all marketing initiatives align with the company's goals and enhance the overall customer experience.

Responsibilities

• Practice, support, and promote the company service standards at all times.
• Assist in the adherence of Circa Sports Illinois' internal controls and Standard Operating Procedures.
• Manage in-person signups for Mobile Wagering Accounts.
• Access player accounts and their personal identifying information responsibly.
• Use the Stadium PLEE applications to look up player accounts and assist with KYC, funding, or general sports betting questions.
• Coordinate and manage project tasks and special events to ensure delivery within budget and timelines.
• Monitor, control, and manage business operations to meet customer expectations and company goals.
• Assist the Circa Sports Events team with customer support and troubleshooting account issues.
• Entertain guests and curate a unique, memorable experience.
• Market and promote Circa Sports specific events both on property and in public venues.
• Assist with event planning, setup, execution, and teardown.
• Attend all Circa Sports Illinois events.
• Communicate with Circa Sports hosts and Marketing team for player retention and development event invitations.

Requirements

• Ability to communicate effectively with guests, team members, and management in both written and verbal form.
• Full understanding of all wagers offered on the betting board with the ability to explain to customers as needed.
• Basic counting and mathematical skills.
• Understanding and compliance with all company, departmental, and Gaming Board rules and regulations, policies, and procedures.
• Ability to establish and maintain effective working relationships with staff and guests.
• Ability to maintain a gaming work card.
• Must be at least 21 years of age.
• Minimum of one (1) year previous sales experience.
• Experience/knowledge of sports is preferred.
• College degree preferred.