Circle Y-Customer Support Representative

Yoakum, TX

About the position

Circle Y is seeking a Customer Support Representative who can provide exceptional customer service via telephone, email, and in-person. The role involves managing, inputting, and overseeing customer orders from initiation to fulfillment with accuracy and timeliness. The company values stewardship, versatility, and family, and aims to improve people's lives through the stewardship of God-given resources.

Responsibilities

• Manage and oversee customer orders from initiation to fulfillment, ensuring accuracy, timeliness, and customer satisfaction.
• Handle quote intake, ensuring timely and accurate entry into the ERP and/or CRM System.
• Proactively track and follow up on orders, providing customers with updates ensuring delivery of information.
• Listen to customer concerns and suggestions, troubleshoot issues, and coordinate solutions with internal teams to ensure prompt resolution.
• Gather, analyze, and report customer feedback to drive continuous improvement in the service to customers.
• Accurately enter, maintain and manage customer orders and interactions in the ERP and CRM.
• Coordinate the logistics of orders with the shipping department as needed and resolve any delivery related issues.
• Consult with production, shipping, or engineering to help resolve customer issues as needed.
• Provide or facilitate technical support to customers as needed.
• Identify recurring issues and recommend process improvements to enhance customer experience and operational efficiency.
• Support additional tasks or special projects as requested by management.

Requirements

• High School diploma or general education degree (GED) preferred.
• Familiarity with MS Office Applications (Word, Excel, Access, Power Point, Outlook, etc.) and accounting software preferred.
• Must be able to work in a fast-paced ever-changing environment.
• Willing to embrace change and continuous improvement efforts.
• Must possess current and valid driving record with clear history for the past three years.

Nice-to-haves

• Excellent communication skills in both written and oral.
• Basic math skills, ability to add, subtract, multiply and divide using whole numbers, fractions, and decimals.
• Basic problem-solving skills.
• Excellent computer software skills (MS Office, Outlook, Excel, etc.).
• Ability to apply common sense understanding to carry out instructions furnished in written or oral forms.
• Ability to work closely with department supervision and production workers.
• Ability to maintain a clean, neat and appealing work environment and personal appearance.