Capgemini - Austin, TX

posted about 2 months ago

Full-time - Senior
Remote - Austin, TX
Professional, Scientific, and Technical Services

About the position

The Portfolio Activation Specialist (PAS) role is a strategic advisor and onboarding expert for Cisco's Enterprise Agreement, focusing on customer engagement to enhance their consumption of Cisco products. This position is part of the Customer Experience (CX) organization, which is rapidly growing. The PAS is responsible for building relationships with customers and internal teams, advocating for the value of the Enterprise Agreement, and guiding customers through the onboarding process to achieve desired business outcomes.

Responsibilities

  • Act as the primary point of contact for customer Enterprise Agreement onboarding.
  • Supervise the progress of deliverables through a customer onboarding plan.
  • Deliver internal and external kick-off meetings.
  • Support large customers with EA Onboarding and maintain deployment delivery schedules.
  • Raise critical issues and involve account teams and leadership if customer expectations are misaligned.
  • Update tracking tools daily and provide progress reports for operational and program teams.
  • Ensure all critical project documentation is filed in the relevant project folder.
  • Encourage customers to take necessary actions for successful onboarding and supervise long-term business outcomes.
  • Collaborate with the PAS Regional Lead, Account teams, CX, and Partners to improve customer adoption and address product concerns.
  • Evangelize the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers.

Requirements

  • 5+ years of Customer Success and/or Project Management experience.
  • Experience with Smart Account/Licensing and Enterprise Agreement is a plus.
  • Strong understanding of customer needs and ability to align resources accordingly.
  • Ability to work across internal and external teams to encourage customer onboarding.
  • High-level understanding of business landscape and strategic priorities.
  • Skilled in converting goals into impactful plans.
  • Consultative approach towards customers with strategic thinking.
  • High-level understanding of Cisco Enterprise Agreements, Products, Services, and Solutions.
  • Excellent communication and presentation skills, both remote and face-to-face.
  • Proficient in Microsoft PowerPoint and Excel.

Nice-to-haves

  • Technical background related to the field.
  • Fluent in English, both speaking and writing.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service