Cisco Route Switch & Data Center - Field Service Technician

Acuative - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

Professional, Scientific, and Technical Services

About the position

The Field Service Technician at Acuative is responsible for providing installation and maintenance services for voice and data networks, servers, and various network-based hardware. This role requires a strong understanding of networking hardware and telephony systems, as well as the ability to perform hardware break/fix support. The technician will primarily operate within a designated market area and will be expected to achieve specific certifications within the first 90 days of employment.

Responsibilities

• Installation and maintenance of networking hardware including routers, switches, and WAPs.
• Installation and maintenance of telephony equipment and circuits.
• Hardware break/fix support for Cisco UCS servers and Nexus switching equipment.
• Installation and support of retail technology systems such as POS, Digital Signage, and Video Surveillance Systems.
• Circuit extensions and structured cabling.
• Conduct site surveys and site audits.
• Maintain company vehicle, inventory, and tools to departmental standards.
• Accurately and timely submission of all job-related documents and deliverables.

Requirements

• Associates degree in Information Technology or equivalent experience.
• Working knowledge of networking hardware and topologies.
• Familiarity with Cisco networking products and interfacing through Cisco CLI.
• Understanding of telephony systems (VOIP, PBX, Key Systems) with the ability to provide hands-on hardware and troubleshooting support.
• Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PCs and/or servers.
• Ability to provide configuration support for a variety of technology platforms through console and remote applications.
• Experience with LEC circuit identification and extensions.
• Familiarity with cabling standards and the ability to pull and terminate cabling in various customer environments.
• Ability to operate basic power tools such as drills and saws.
• Ability to work on ladders and lifts where required.
• Working knowledge of Microsoft Office applications (Excel & Word).
• Ability to follow detailed job documents.
• Must possess a valid driver's license with a good driving record.

Nice-to-haves

• CompTIA, Cisco, Cabling, and PBX system certifications are a plus!
• Experience with on-call, after hours, and weekend work.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Company vehicle provided
• Daily health & wellness assessments
• PPE and personal sanitizer provided
• Overtime pay
• Pay for travel and overnight stays