University of Maryland - Easton, MD
posted 5 months ago
The University of Maryland Medical System (UMMS) is seeking a Cisco Unified Communications Manager Engineer to join our team. This position is crucial for the implementation and support management of a large enterprise multi-clustered Cisco Unified Communications (UC) infrastructure. Under general supervision, the engineer will assist in site readiness assessments and preparation through deployments and cutovers. The primary responsibilities include providing daily operational support for the enterprise Cisco UC infrastructure and other communication systems. This role is essential in ensuring that our communication systems are functioning optimally to support the diverse needs of our healthcare services. The engineer will be responsible for daily management of the Enterprise Cisco Call Manager, UCCX, Unity, Jabber, VCS, and all other telephony-related systems, including moves, adds, and changes. Additionally, the role involves assisting in infrastructure systems maintenance and upgrades, as well as supporting hybrid traditional PBX/VoIP solutions. The engineer will provide input and recommendations to staff and management when potential problem areas are identified or when policies or procedures require modification or new ones are needed. Developing test plans and following proper escalation procedures to minimize outages is also a critical part of this position. This role requires excellent problem-solving, organizational, customer service, analytical skills, and teamwork. The engineer must possess hands-on technical knowledge of Call Manager and endpoints and be able to effectively interact with end users, engineers from different teams, project managers, and management teams. Effective verbal and written communication skills are necessary to advise and consult with user personnel and make formal presentations of project findings and recommendations. The working conditions may involve weekend, shift work, holiday, on-call duties, and may require work beyond normal hours to complete projects, meet deadlines, or respond to emergencies. The work environment includes various settings such as standard office environments, data centers, and healthcare facilities, with potential exposure to hazardous materials and the need for adherence to Universal Precautions.