Citi/American Airlines Acquisitions Marketing Risk & Controls Lead/Project Manager, VP

$114,720 - $172,080/Yr

Citigroup - Wilmington, DE

Full-time - Mid Level

Wilmington, DE

Credit Intermediation and Related Activities

About the position

The Risk & Controls Lead/Project Manager will join the Cobrand Marketing Acquisitions team, focusing on driving profitable new card member growth in partnership with Citi and American Airlines. This role is responsible for building an enhanced control framework for launching new partner channels/products and expanding existing work. The individual will ensure marketing operations oversight, develop strong partnerships with internal and external stakeholders, and maintain compliance with regulatory commitments.

Responsibilities

• Lead all control activities related to new and existing partner channels/products.
• Understand how marketing works in partner channels to develop sustainable preventative and detective control solutions.
• Review existing marketing controls for effectiveness and simplification.
• Develop effective monitoring routines against existing controls.
• Implement best in class Risk & Controls dashboard/reporting to update leadership team.
• Maintain ongoing audit/exam readiness and respond timely to inquiries from reviewers with high quality walkthroughs and artifacts.
• Prioritize and execute against all assigned regulatory commitments such as consent order requirements.
• Identify manual processes, assess corresponding risks, and champion for systemic solutions/automation.
• Stay abreast of evolving control requirements for person-to-person marketing channels and ensure sales practices risks are mitigated.
• Escalate issues in a timely manner and implement sustainable solutions in partnership with Cobrand Partners.
• Facilitate oversight of required/recommended training across Partner and Citi employees.
• Cultivate risk management practices across the organization and champion a best-in-class risk and controls culture.
• Deliver against Citi's regulatory transformation commitments and amplify process and control excellence.

Requirements

• 6-10 years of experience in Financial Services Marketing with a focus on Risk Management and Compliance/Control preferred.
• Track record of advanced project management skills, and exceptional communication/influencing and presentation skills.
• Demonstrated prioritization skills and ability to manage multiple tasks/projects at once.
• Ability to step into role and pick up programs and projects mid-stream and manage them to completion.
• Analytical skills, creative problem solving, and sense of ownership a must.
• Ability to work well under tight deadlines in a fast-paced and collaborative environment.
• Strong proficiency with Excel and PowerPoint with an aptitude to quickly learn new systems, platforms, and software.
• Personal accountability and decisiveness in a strong work ethic culture necessary.
• Experience in managing partner relationships and/or external vendors.
• Highly organized individual who can establish and successfully drive results against goals.

Nice-to-haves

• Master's degree preferred.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays