Citizens Teller

About the position

As a Citizens Teller, you will play a crucial role in providing exceptional customer service and support to clients at the branch. Your primary responsibilities will include greeting customers, assisting them with transactions, and offering personalized financial advice to help them achieve their financial goals. You will also be responsible for following financial policies and procedures while ensuring a positive customer experience.

Responsibilities

• Greet customers in the lobby and assist them with transactions.
• Demonstrate the use of mobile apps and ATMs for simple transactions.
• Provide personalized advice and solutions to help customers achieve their financial goals.
• Educate customers about Citizens products and benefits.
• Meet quarterly referral goals and process cash checks, withdrawals, and deposits.
• Follow all financial policies and procedures, including proper cash handling and compliance with state and local laws.

Requirements

• High School degree or GED.
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify customer needs.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Nice-to-haves

• 6 months of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• 4 hours of paid time off annually for volunteering, separate from regular PTO.
• Donation matching up to $1,000 annually for eligible 501(c)(3) organizations.