About the position
The City Carrier Assistant (CCA) position at the United States Postal Service (USPS) involves delivering and collecting mail on foot or by vehicle under varying road and weather conditions within a designated area. This role requires maintaining professional and effective public relations with customers, necessitating a general familiarity with postal laws, regulations, products, and procedures commonly used, as well as knowledge of the geography of the area served. CCAs are expected to perform their duties efficiently and effectively, ensuring that all mail is delivered in a timely manner while adhering to USPS policies and procedures. The primary responsibilities of a CCA include routing and casing all classes of mail in sequence for delivery along an established route, preparing mail for efficient delivery, and handling undeliverable mail according to established procedures. CCAs are responsible for delivering mail along their prescribed route, which may involve collecting mail from street letter boxes and accepting letters from customers. They must also use portable electronic scanners as instructed and deliver and collect charges on customs, postage-due, and C.O.D. mail. Additionally, CCAs are required to deposit collected mail at the post office upon returning from their route and provide customers with postal information and necessary forms. CCAs must demonstrate proficiency in casing mail and may be assigned clerical duties as needed. They are expected to work professionally with other employees and report any unusual incidents or conditions related to mail delivery to their supervisor. The position requires physical stamina, as it involves prolonged standing, walking, bending, and reaching, and may include handling heavy containers of mail. CCAs must maintain a neat and professional appearance and adhere to USPS policies regarding personal conduct at work. A valid state driver's license and a safe driving record are also required for this position.
Responsibilities
- Routes or cases all classes of mail in sequence of delivery along an established route.
- Withdraws mail from the distribution case and prepares it in sequence for efficient delivery.
- Handles undeliverable mail in accordance with established procedures.
- Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule.
- Collects mail from street letter boxes and accepts letters from customers.
- Uses portable electronic scanner as instructed.
- Delivers and collects charges on customs, postage-due, and C.O.D. mail matter.
- Deposits in the post office mail collected on the route upon returning from the route.
- Checks and corrects mailing cards from advertisers bearing names and addresses of customers.
- Furnishes customers with postal information and provides change of address cards and other postal forms as needed.
- Reports to supervisor all unusual incidents or conditions relating to mail delivery.
- Becomes proficient in the casing of mail on other routes as assigned.
- Works professionally with other employees in the office.
- May perform clerical duties and be required to pass examinations on scheme of city primary distribution.
Requirements
- Must successfully complete the Virtual Entry Assessment - MC (474).
- Physically able to efficiently perform the duties of the position with or without reasonable accommodation.
- Must have a valid state driver's license and maintain a safe driving record.
- Must successfully pass a pre-employment drug screening.
- Must be a U.S. citizen or have permanent resident alien status.
