City Lead

Mindspace - Miami, FL

Full-time - Mid Level

Hybrid - Miami, FL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The City Lead at Mindspace is responsible for managing two locations in Miami, focusing on team leadership, sales, member retention, and community experience. This role requires a proactive approach to drive business performance and ensure high levels of member satisfaction while collaborating with various stakeholders at Mindspace HQ.

Responsibilities

• Lead, grow and develop a team of sales & community managers.
• Develop and implement profit-driven and cost-effective strategies aligned with building financials, while overseeing in-house expenditures.
• Work with the Sales Managers to manage sales efforts & implement solutions to improve business performance across the city.
• Accountable for driving the highest levels of member satisfaction.
• Accountable for member retention.
• Work closely with the Marketing Manager to ensure brand awareness grows and strong lead quality is driven to your locations.
• Work closely with the Operations Manager to ensure operations run smoothly through current and future locations.
• Work with local community managers and community associates to ensure high customer satisfaction, and high NPS results.
• Monitor budgets, collection, KPIs, and market's performance.
• Work closely with various HQ stakeholders, such as HR, Marketing, Legal, Finance etc., in order to make sure goals are met.
• Nurture Mindspace's brand through PR efforts, events, and liaison with the Marketing department.

Requirements

• 4+ years experience in managing a team and leading a business unit
• 3+ years of sales and/or customer service experience
• Experience working in an international environment is an advantage
• College degree in Business Management, Economics, Hospitality, Consulting or similar
• MBA in International Business is an advantage
• Strong verbal and written communication skills
• Proven ability to drive revenue and/or build winning teams
• General understanding of team development, sales, marketing, customer service, business, finance and more are a huge advantage & necessary for the growth of MINDSPACE US
• Analytical skills, organizational skills and good time-management are key for this position.

Nice-to-haves

• Experience working in an international environment
• MBA in International Business

Benefits

• Employee wellbeing programs
• Diverse community
• Long term career opportunities globally