Claim Analyst - Liability

Ally - Springfield, IL

Full-time - Mid Level

Onsite - Springfield, IL

Printing and Related Support Activities

About the position

The Claim Analyst - Liability at Ally is responsible for overseeing garage liability insurance claims, ensuring high-quality claim handling, and maintaining strong relationships with internal and external partners. This role involves evaluating complex coverage issues, participating in claim audits, and acting as a Subject Matter Expert on liability claims, all while providing exceptional customer service.

Responsibilities

• Overseeing claims arising from policies under Ally's garage liability book of business with emphasis on oversight of Third Party Administrators
• Identifying & evaluating coverage issues including review and analysis of complex coverage positions
• Act as liaison between internal partners and third party administrators
• Evaluate information on coverage, liability, & damages to recommend appropriate claim handling resolutions
• Participate in claim quality reviews and/or audits
• Perform critical assessments of our business partners' overall claim operations, reserving practices, & technical claim handling
• Communicate claim audit findings to internal stakeholders, including written reports in clear, comprehensive, & analytically sound manner
• Responding to business needs of sales, actuaries, and other internal/external partners
• Identifying, analyzing, & reporting on claim trends
• Act as a Subject Matter Expert (SME) on liability claim handling

Requirements

• 3+ years' experience in handling complex &/or high value claims with an emphasis on liability coverages within an insurance carrier environment
• Required to be licensed or ability to be licensed as adjuster in appropriate states
• Dealership operations knowledge preferred
• Conducting claim quality reviews a significant plus
• Well-honed ability to work independently
• Highly developed relationship building skills
• Strong problem-solving skills and ability to objectively manage conflicting priorities
• High level of accountability & ability to effectively prioritize tasks
• Excellent communication skills - interpersonal and presentation
• Outstanding internal & external customer service skills
• Ability to work with PC applications

Nice-to-haves

• Knowledge of dealership operations
• Experience conducting claim quality reviews

Benefits

• Competitive holiday and flexible paid-time-off, including time off for volunteering and voting
• Industry-leading 401K retirement savings plan with matching and company contributions
• Student loan and 529 educational assistance programs
• Tuition reimbursement
• Flexible health and insurance options including dental and vision
• Pre-tax Health Savings Account with employer contributions
• Adoption, surrogacy, and fertility support
• Parental and caregiver leave
• Back-up child and adult/elder day care program
• Childcare discounts
• LifeMatters® Employee Assistance Program
• Subsidized and discounted Weight Watchers® program
• Employee discount programs