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Claim Associate - Auto - Hybrid
$47,320 - $55,432/Yr
State Farm - Richardson, TX
posted 2 months ago
Full-time - Entry Level
Remote - Richardson, TX
10,001+ employees
Insurance Carriers and Related Activities
About the position
The Claim Associate position at State Farm involves assisting customers through the claims process while delivering exceptional service. This hybrid role combines remote work with in-office collaboration, allowing for flexibility in work arrangements. The position emphasizes strong communication skills, critical thinking, and the ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Answering inbound calls and making outbound calls to customers within a fast-paced call center environment.
- Supporting customers through personalized, caring, and simple interactions.
- Proactively investigating claims.
- Applying policy coverage accurately.
- Documenting claim files accurately.
Requirements
- Strong written and verbal communication skills.
- Strong critical thinking and decision-making skills.
- Ability to multi-task across technical platforms.
- Accountability and resourcefulness.
Nice-to-haves
- Experience in customer service or claims handling.
Benefits
- 401(k)
- Adoption assistance
- Bereavement leave
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
