Claim Clerk (In-Office)

Ccmsi - Chicago, IL

Full-time - Entry Level

Chicago, IL

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Claim Clerk at CCMSI provides essential clerical support to the claims team and other assigned personnel. This role is responsible for ensuring the quality of claim services as viewed by CCMSI clients, in alignment with Corporate Claim Standards. The position is in-office, with a work schedule of Monday to Friday, from 8:00 AM CST to 4:30 PM CST.

Responsibilities

• Match mail for assigned accounts.
• Follow up on bills.
• File claim mail and related documents.
• Set up designated claim files and complete all set up instructions, as requested.
• Back-Up for Receptionist.
• Summarize correspondence and medical records in the claim log notes as well as file it in the appropriate claim, as directed by claim staff.
• Retrieve closed files and re-file in storage.
• Maintain claim files in storage.
• Photocopy claim documents, as needed.
• Return provider calls or other calls, as directed.
• Provide support to claim staff on client specific teams.
• Compliance with service commitments as established by the team.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Detail oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required tasks.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.
• Proficient in Microsoft Office.

Benefits

• 4 weeks paid time off in your first year
• 10 paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Critical illness insurance
• Short and long term disability
• 401K
• Employee Stock Ownership Plan (ESOP)