Travelers - West Bridgewater, MA
posted 2 months ago
The Claim Operations Specialist position at Travelers is designed for individuals who are passionate about customer service and operational efficiency within the claims department. This role operates under moderate supervision and is pivotal in assisting claim professionals to ensure a seamless experience for customers. The position is hybrid, requiring candidates to live within a commutable distance of the West Bridgewater, MA office. The responsibilities include building strong customer relationships, managing financial transactions, and maintaining accurate business information. The role does not involve managing others but focuses on collaboration with various departments to facilitate timely claims resolution. In this position, you will serve as a customer service representative, addressing inquiries and concerns from customers regarding their claims. This includes triaging calls, providing claim status updates, and ensuring that customers feel supported throughout the claims process. You will also be responsible for documenting claim files, processing payments, and managing incoming and outgoing mail. Your attention to detail will be crucial as you prepare and review reports, ensuring that all data is accurate and up-to-date. Additionally, you will assist with financial controls and assessments, ensuring compliance with established standards. This may involve performing reconciliations and identifying discrepancies in financial data. The role requires a proactive approach to problem-solving and the ability to communicate effectively with both customers and internal teams. Overall, the Claim Operations Specialist plays a vital role in upholding Travelers' commitment to customer service excellence and operational integrity.