Claim Specialist - Property Field Inspection

$60,965 - $84,635/Yr

State Farm - Portland, OR

Full-time - Mid Level

Remote - Portland, OR

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Claim Specialist - Property Field Inspection role at State Farm involves handling accident and weather-related claims for homeowners and commercial properties. The position requires conducting on-site inspections, collaborating with policyholders and agents, and providing exceptional customer service throughout the claims process. The specialist will be responsible for estimating damages, preparing detailed reports, and negotiating settlements while ensuring compliance with policy terms and local regulations.

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Requirements

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Knowledge of both residential and commercial building construction
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools
• Physical agility to allow for frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• A valid driver's license is required

Nice-to-haves

• Bachelor's Degree in a related field or equivalent work experience
• Experience in handling complex or high-value claims
• Construction background
• Water mitigation inspection experience
• Xactimate, XactContents

Benefits

• Annual raise and bonus eligibility
• Robust health and wellbeing programs
• Multiple healthcare plan options
• 100% coverage for in-network preventative care
• Access to vision, dental, telemedicine, and mental health professionals
• Educational benefits including training programs and tuition assistance
• Fertility/IVF/adoption assistance
• Financial workshops and coaching
• Generous time off policies including parental leave and paid holidays
• Matching Gift Program and Good Neighbor Grant Program
• 401(k) plan with company contributions up to 7%