Claims Account Representative 1

$44,054 - $51,771/Yr

Ohio Attorney General Mike DeWine - Columbus, OH

Full-time - Entry Level

Columbus, OH

About the position

The Claims Account Representative 1 position at the Ohio Attorney General's Office involves providing customer service to Ohio constituents for the collection of certified delinquent taxes and debts owed to state agencies. The role requires handling sensitive communications, performing skip tracing, maintaining accounts, and negotiating repayment plans. This position operates on a hybrid schedule, combining in-person and remote work, and is essential in supporting the agency's mission to advocate for consumers and enforce state laws.

Responsibilities

• Collects delinquent taxes and/or monies owed to state agencies
• Handles sensitive telephone and in-person contacts with the general public, clients, accountants, and attorneys to collect delinquent debts
• Performs skip tracing, investigates, traces, and verifies debtor location
• Maintains accounts on debt owed to the State
• Issues praecipes and cites permits
• May assign and/or reassign cases and/or assessments to special counsel when necessary
• Negotiates repayment with debtor, legal, and/or other government representatives
• Closes accounts which have made restitution
• Performs general clerical tasks such as reviewing correspondence, sending correspondence, providing general information, filing, answering telephones, and photocopying.

Requirements

• High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures
• 1 course or 3 months training in English composition and grammar or business communication
• Formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals
• 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment
• Completion of associates core program in business administration, communications, English or related fields or equivalent qualifications.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)