Claims Adjuster Trainee
Progressive - Shreveport, LA
posted 4 months ago
About the position
As a Claims Adjuster Trainee, you will embark on a comprehensive training program designed to equip you with the skills necessary to assist customers in navigating the claims process after an accident. This role is not field-based; instead, you will engage with customers primarily over the phone, fostering relationships and providing support in a fast-paced environment. Throughout your training, you will learn to manage a full caseload of claims efficiently, guiding each case from initiation to resolution. You will receive ongoing coaching from experienced leaders and collaborate with a supportive team, ensuring you have the resources needed to succeed. The training will cover essential topics such as property damage assessment and understanding insurance contracts, enabling you to adjust claims with confidence and independence. This position is hybrid, allowing you to work in-office for two days a week, as determined by local leadership, while you can choose your work location for the remaining three days, whether at home or in the office. This flexibility is designed to enhance your learning experience and foster connections with colleagues, which are vital for your professional development. After the initial 12-month period, the in-office requirements will adjust based on business needs, providing you with continued flexibility. Upon completion of your training, you will be responsible for determining coverage and liability, interviewing customers and witnesses, partnering with appraisers to manage vehicle repairs, and negotiating claims with customers and other insurance carriers. This role is pivotal in ensuring that customers receive the support they need during a challenging time, and you will play a key part in helping them get back on the road.
Responsibilities
- Determine coverage for claims
- Assess liability to identify who is at fault for damages
- Interview customers, claimants, and witnesses to gather necessary information
- Collaborate with appraisers and estimators to manage vehicle repairs
- Negotiate with customers and other insurance carriers to resolve claims
Requirements
- Three years of relevant work experience
- Bachelor's degree
- Two years of relevant work experience and an associate degree
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision insurance, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts and health savings accounts
- Life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable
- Short & long-term disability
- Parental & family leave
- Military leave & pay
- Career development & tuition assistance
- Diverse, inclusive & welcoming culture with Employee Resource Groups
