Claims Advocate

$50,000 - $60,000/Yr

WalkerHughes Insurance Group - Indianapolis, IN

Full-time - Entry Level

Hybrid - Indianapolis, IN

About the position

The Claims Advocate position at WalkerHughes involves serving as a liaison between insurance carriers and clients regarding personal and commercial claims. The role focuses on evaluating claims, monitoring adjustor performance, and ensuring effective communication across departments to advocate for clients and provide exceptional service.

Responsibilities

• Receive notification of claims and evaluate applicable coverage and policies.
• Enter all claims into the account management system and document claims activity.
• Monitor adjustor performance in accordance with agency published standards.
• Initiate a status or follow-up on all open or unsettled claims being handled by an outside adjustor.
• Notify carriers of any reserve deficiencies, soliciting management assistance when necessary.
• Respond to claims-related inquiries.
• Provide clients with claim status reports; review and maintain claim files as needed or required by service commitments.
• Interface with other departments to ensure effective communication.
• Assist with subrogation claims when appropriate.
• Assist in the renewal process by obtaining loss runs as needed.

Requirements

• College degree, preferred.
• Property & Casualty Insurance License, preferred.
• At least three years' experience in Commercial and Personal Insurance preferred.
• Previous claims experience a plus.
• Skilled in Microsoft Office suite of products.
• Detail oriented with strong problem-solving skills and project management skills.
• Strong interpersonal skills including negotiation skills, team building skills, and flexibility.
• Ability to communicate with all levels of personnel.
• Working knowledge of federal and state legislation and legal issues related to the insurance industry required.
• Practical knowledge of all major commercial insurance lines of coverage and claims principles, terminology, and practices/procedures.
• Exceptional verbal, written, and communication skills.
• High level of customer focus with ability to develop strong relationships with multiple clients and carriers.

Nice-to-haves

• Insurance and claims designations/certifications a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance
• Remote & Hybrid Work Options
• Casual Dress
• Company-Paid Life Insurance
• 401K Plan with Company Match
• Summer Hours
• Volunteer Time Off